This article explains the key steps that organizations should take to get the ISO 9001 quality management system (QMS) implemented to ensure quality excellence of their products or services.

Businesses today are aware of the competitive marketplace and the best they can do to seize a position in the market is supplying superior quality products or services to customers. Having the ISO 9001 quality management system is a great way to do that. Implementing a Quality Management System (QMS) that adheres to the ISO 9001 requirements in the organization will help make sure their products/services always meet the needs and expectations of the customers. The QMS is implemented as an integral part of business management which means every aspect starting from your policy, process framework to organizational structure, people, and resources must work with it. When everything in your organization is aligned with a uniform management system that focuses on quality, processes will be efficient, and products/services are more likely to satisfy the customers.

ISO 9001 QMS is a necessary concept for organizations to drive continuous improvement of quality and secure future success. But, how to implement it? This article explains the key 3 steps that can get you ahead to the ISO 9001 certification with the successful implementation of QMS.

Three-Stage Procedure of Getting the ISO 9001 Certified Quality Management System

Stage 1: Preparation of a QMS Manual

The first stage is about analyzing and checking your organization’s existing processes of quality management to identify the gaps against the ISO 9001 requirements. When you are done with the gap analysis, you can determine what additions or changes are required to create an ISO 9001 compliant QMS. Next, highlighting all the changes as well as key functionalities of the QMS, you need to create an exclusive manual. The manual should work as a guideline for employees to operate the QMS and deliver their respective roles. At this stage, you can seek expert consultants from a third-party quality assurance agency who can help you understand the ISO requirements and create the manual.

Stage 2: ISO 9001 QMS Implementation

Now it’s time to materialize the changes and get a fully compliant QMS implemented. To do that, your organization’s top management or senior members must take the lead. They should teach the employees about the significance of ISO 9001 and provide them adequate training on how to work with the ISO compliant QMS. The employees must be made aware of the key objectives, purpose, functions, and structure of the QMS. Employee awareness and competence in QMS is extremely crucial for your organization to achieve certification compliance, consistently ensure quality excellence, and maintain compliance.

Stage 3: Achieving the ISO 9001 Certification

The last stage is about achieving the ISO 9001 certification by confirming your QMS’s compliance with the standard’s requirements. This stage is the responsibility of the certification body that you chose to award your business the certification. Their trained auditors would perform a thorough evaluation of your QMS to ensure that everything is in accordance with the ISO 9001 requirements. They would also check through your QMS manual to ensure that everything documented is enforced and practiced by your organization. On being convinced about the effectiveness and compliance of your QMS, they would award the ISO certificate. To make sure you pass this stage easily in a stress-free way, you should get an internal audit done before the certification audit happens. In an internal audit, some experienced members within your organization would check the QMS with an unbiased view to identifying nonconformities or problems in the QMS. If no such members are present in your organization, you can hire internal auditors from a third-party consultancy agency.

Businesses get the idea to implement a QMS while aiming for the ISO 9001 certification. However, for that, they need to improve, remodel, or restructure their quality management program to ensure that the ISO 9001 requirements are met in the right manner. This simple three-stage procedure helps to implement the ISO 9001 quality management system in the most seamless way, ensuring the full-fledged participation of the employees.

Author's Bio: 

The author is the owner and chief consultant at a reputed ISO certification consultancy that assists businesses in numerous industries to get the ISO 9001 and other certifications easily. He is the head consultant in helping businesses to implement an ISO 9001 quality management system and likes to write articles sharing his knowledge on the standard’s implementation in businesses.