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On The Internet! Take the Self Improvement Tour
On The Internet! Take the Self Improvement Tour
Articles from Surabhi Joshi | Selfgrowth.com
- WHY SHOULD YOUR E COMMERCE STORE SHOULD HAVE LIVE CHAT? - by Submitted on Oct 30, 2018 from Surabhi JoshiToday the way the companies are handling customer service is changing. People are busy and they don’ have time to email or call your business, when in a fix. Having new options open for customer support like live chat is just another way to help and delight your customers. Indeed it is ...
Views: 306 - DECREASE SHOPPING CART ABANDONMENT USING CHAT INVITATIONS - by Submitted on Oct 29, 2018 from Surabhi JoshiThere is a great sales platform established by you. You have got all your fabulous products and services beautifully displayed that provokes the customer’s passion and interests. The platform is also performing as you thought, except for one concern, that you are losing your customers as a ...
Views: 308 - BENEFITS OF INCORPORATING LIVE CHAT AT INTO YOUR WEBSITE - by Submitted on Oct 27, 2018 from Surabhi JoshiLive chat is the perfect web service which gives your customer the liberty to communicate or “chat”, in real time with a real live person as the company representative, on whose website the visitor is visiting. Live chat has a real lot to offer B2C and B2B companies who are indulging in ...
Views: 378 - WITH LIVE CHAT- GET IN WRITING! - by Submitted on Oct 26, 2018 from Surabhi JoshiLive chat is the most adored customer support tool for your business. It is the simplest way for your on line customers to get in touch with your company representatives, when they face any problem. And the agents with exceptional insights can drive you and resolve all your concerns! What else ...
Views: 357 - LIVE CHAT : A NEW WAY FOR CUSTOMER INTERACTION! - by Submitted on Oct 25, 2018 from Surabhi JoshiToday live chat is becoming the most popular customer support tool for many type of businesses. It hardly matters whether the business uses live chat to support the visitors or to resolve the concerns of your visitors and potential customers, it can and it does, increase both sales and ...
Views: 423 - HOW CAN YOU GIVE YOUR POTENTIAL CUSTOMERS INSTANT RESPONSES WITH LIVE CHAT? - by Submitted on Oct 24, 2018 from Surabhi JoshiAdding live chat at your website not only allows you to decrease customer service response time but also increases the customer satisfaction. Despite the fact that having live chat at your website can exploit your website potential to he fullest, there are still websites who are failing to use ...
Views: 400 - THE NUMEROUS BENEFITS OF LIVE CHAT SUPPORT - by Submitted on Oct 23, 2018 from Surabhi JoshiLive chat support is supposed to be the best option for getting your client questions answered and making your customers a lot more happier. Despite the fact that a lot of e commerce websites and business owners think live chat as cheesy and outdated, the truth is just the opposite. There a ...
Views: 332 - HOW IS LIVE CHAT COST EFFECTIVE? - by Submitted on Oct 22, 2018 from Surabhi JoshiLive chat is an exceptional customer service tool that provides the highest level of satisfactions for any customer service channel. A recent survey has suggested that with live chat you can increase your sales for the company, as there were more than 62% of the customers who were more likely to ...
Views: 366 - LIVE CHAT CUT DOWN EXPENSES AND INCREASE SALES - by Submitted on Oct 20, 2018 from Surabhi JoshiLive chat is there at your website and provides the exceptional customer service support. It has also been seen that is saves both the employee task time and the phone expenses too. Some of the worthy and noticeable cost savings are like The average interaction cost is lowered and hence the ...
Views: 445 - THE BASICS : REACTIVE VS PROACTIVE LIVE CHAT - by Submitted on Oct 19, 2018 from Surabhi JoshiWhen you are to decide the strategy for live chat, you are required to emphasize on your company’s individual requirement for chat. It could be either reactive or proactive or simply a combination of both. Here we shall have an idea about the basic of reactive and proactive chat. Imagine you ...
Views: 461 - LIVE CHAT IS FASTER, BETTER AND MUCH MORE EASIER - by Submitted on Oct 17, 2018 from Surabhi JoshiImagine there is loyal customer who faces a problem when moving towards the check out counter. The customer is having positive experience with your support team and hence she decides to call your hot line number to get some help. However to her dissatisfaction, she ends up being put on hold for ...
Views: 461 - LIVE CHAT IS ALL ABOUT CUSTOMER SATISFACTION! - by Submitted on Oct 16, 2018 from Surabhi JoshiLive chat is all about customer service and customer service means the connection counterfeited between the support agent and his customer. As the business scales, there are two basic customer support principles which you must keep into account. The first is, always try to be there where your ...
Views: 410 - LIVE CHAT GIVES YOUR POTENTIAL CUSTOMERS INSTANT RESPONSES - by Submitted on Oct 15, 2018 from Surabhi JoshiLive chat is the fastest way to engage your customers in real time. It simply gives your brand a voice and also helps to build a meaningful relationship by talking to the customers over live chat. With live chat you can also increase the chances of high value engagement and even hike sales by ...
Views: 363 - 3 WAYS TO SHARE VISUAL CONTENTS DURING LIVE CHAT - by Submitted on Oct 11, 2018 from Surabhi JoshiLive chat is the most admired and adored quality customer service channel not only by the customers but even the businesses. There are some features, which if added to the live chat can just enhance your customer satisfaction as well as sales too. So here are the blockbusters. Get a ...
Views: 445 - LIVE CHAT- ENGAGE UPFRONT WITH ONLINE CUSTOMERS - by Submitted on Oct 10, 2018 from Surabhi JoshiLive chat is the exceptional way to communicate with your online customers. A study made by the Forrester shows that live chat is the most preferred customer support channel and is favored by more than 44% of respondents who connect with the operators in real time. Live chat provides with ...
Views: 347 - LIVE CHAT INCREASES WEB SITE REVENUES - by Submitted on Oct 09, 2018 from Surabhi JoshiWhen you have live chat at your website, it simply delights your customers as the service response time decreases and there is an increase in customer satisfaction. Still there are majority of companies who do not use their website to its full potential in providing information to the ...
Views: 454 - A SECRET TO SUCCESSFUL LIVE CHAT SUPPORT : QUALITY ASSURANCE - by Submitted on Oct 08, 2018 from Surabhi JoshiNow if you are on a eCommerce website and you have a problem while at check out, you do panic, thinking to yourself, “What would I do, if the business hours passed and I do not have any one to help me to finish my order?” Well, it’s the time to chill! You may be noticing a small box, with a ...
Views: 408 - LIVE CHAT OPENS THE DOOR FOR UP SELL OPPORTUNITIES - by Submitted on Oct 06, 2018 from Surabhi JoshiThe most important profit booster of all and the one that is sorely overlooked by most of the companies is the opportunities for cross-selling and up selling that is provided by the live chat sessions. And do remember this is just not the end here in fact there’s a lot more to gain. This just ...
Views: 386 - THE IMPACT OF DEMOGRAPHICS ON LIVE CHAT CUSTOMER SERVICE - by Submitted on Oct 05, 2018 from Surabhi JoshiIf you are deciding to implement a new customer service channel for your business then you need to consider a variety of factors before you make the final choice. A recent data from Software Advice surveys on customer preferences and discussions with the companies that offer live chat as ...
Views: 364 - LIVE CHAT INCREASES SALES AND CONVERSIONS FOR ONLINE BUSINESSES - by Submitted on Oct 04, 2018 from Surabhi JoshiLive chat option has become the most popular and in demand for many types of businesses. Whether live chat is used an option to provide support or just to answer questions from potential customers, it is an extraordinary tool to hike both sales and conversions. Today we exist in a society of ...
Views: 357 - ADDITIONAL FEATURES THAT LIVE CHAT SUPPORT TOOLS OFFER - by Submitted on Oct 03, 2018 from Surabhi JoshiLive chat is there at the website that proves to be the ultimate customer support channel. It delights your visitors by giving instant response to their queries, answering to the concerns they may be having because of which they have been reluctant to click the ‘buy’ button. Despite giving the ...
Views: 336 - LIVE CHAT – REAL SATISFACTION AND REAL FAST! - by Submitted on Oct 02, 2018 from Surabhi JoshiCan you just remember how many times a customer service representative has made you an offer over the phone which has never materialized? Though the conversation must have been recorded for quality assurance but there is no company yet who would have played it back to justify your ...
Views: 367 - LIVE CHAT – CUSTOMER SERVICE CHANNELS - by Submitted on Oct 01, 2018 from Surabhi JoshiLive chat has become the unsung hero of customer service. Though it is not popular as Facebook or flashy as Instagram, or a social butterfly like twitter, even not buttoned up and business like as LinkedIn. But when it comes to provide quick, speedy and result oriented customer service live chat ...
Views: 474 - LIVE CHAT PROVIDES IMPORTANT DATA - by Submitted on Sep 29, 2018 from Surabhi JoshiNothing could replace relevant and too much data. And here is live chat which aside from its awesome features also provide additional layer of data to your current tracking and attribution tools. The data gathered by live chat differs according to platforms, but generally live chat delivers ...
Views: 465 - LIVE CHAT IS ALL THERE TO HIKE SALES! - by Submitted on Sep 28, 2018 from Surabhi JoshiLive chat increase sales. Live chat engages your customers right at the point when your customer can abandon the shopping expedition. Live chat engages the customers at major drop off points and prevents them to click away from your site by offering them time relevant help. Don’t let your ...
Views: 370 - LIVE CHAT – RIGHT PLACE, RIGHT TIME CUSTOMER SERVICE. - by Submitted on Sep 27, 2018 from Surabhi JoshiFor a customer there is nothing more frustrating and annoying then being put on a hold queue with a long hold music either classical or some hip-hop. This becomes more frustrating when you are shopping online and encounter a problem but not able to get hold of the customer care ...
Views: 390 - LIVE CHAT OFFERS IMMEDIATE SOLUTIONS - by Submitted on Sep 26, 2018 from Surabhi JoshiToday one of the main reason to implement a live chat program is the on demand nature of the web. Your potential customers or prospects are seldom going to make a all or draft an email to the company with their concern. This is because they just do not want their personal information to be ...
Views: 457 - LIVE CHAT IS REAL TIME INTERACTION WITH THE BUSINESS - by Submitted on Sep 25, 2018 from Surabhi JoshiYou are running a business then till now you must have realized that the biggest challenge for a new business is to find customers. Many of the new businesses also have the perception that offering quality products is enough to acquire customers, but quite contrary to it, it takes a lot more ...
Views: 305 - BENEFITS OF PROACTIVE LIVE CHAT SERVICE - by Submitted on Sep 24, 2018 from Surabhi JoshiCustomers who are their your website for the very first time are their basically looking for some information. Here it becomes necessary to take the initiative and communicate with them by having meaningful interactions with proactive chat. With proactive chat you get the opportunity to ...
Views: 403 - HOW TO RETAIN YOUR ONLINE CUSTOMERS WITH LIVE CHAT? - by Submitted on Sep 22, 2018 from Surabhi JoshiToday the modern customers are available with a variety of choices and it has really become tough and a big challenge to retain the attention of your online customers. Some of the concerns are how to keep your customers interested in your products and services? How to prevent them from leaving ...
Views: 377 - LIVE CHAT MARKS DECREASED COST! - by Submitted on Sep 15, 2018 from Surabhi JoshiLive chat provides you exceptional customer service. It is the most preferred customer support and also reports immensely high level of customer satisfaction. And of course happier customers means more to your business as it also includes repeat business from your loyal customers. This also ...
Views: 429 - CUSTOMER LOYALTY : PROVIDE A REAL REASON TO RETURN WITH LIVE CHAT - by Submitted on Sep 14, 2018 from Surabhi JoshiThe eCommerce websites should not be just focusing on quick sales. Your products and customer service should be geared to provide the customers with positive experience which motivates and encourages them to return again and make purchases. With the live chat icon at your site you can help ...
Views: 387 - LIVE CHAT PREVENTS UNNECESSARY COSTS - by Submitted on Sep 13, 2018 from Surabhi JoshiCustomers today are having fast paced lives and they are making an incredible presence online. In fact online shopping has become an integral part of their lives. Hence if you are having an online business, differentiating your business with excellent customer support is something that would ...
Views: 407 - LIVE CHAT BUILDS TRUST WITH ONLINE CUSTOMERS - by Submitted on Sep 12, 2018 from Surabhi JoshiThe basic foundation for creating long lasting business- customer relationships is trust. The customers who trust a business will continue to make purchases from them and are also seen to be their loyal customers. Today the business are changing their strategy and are investing more in ...
Views: 381 - ENGAGE VISITORS AND COLLECT CONTACT DETAILS WITH LIVE CHAT - by Submitted on Sep 11, 2018 from Surabhi JoshiIf you are looking for ways to turn the web browsers into paying customers than providing quality customer service is an awesome way to differentiate your business and land your customers with an incredible experience. Live chat is the tool which provides excellent customer service. The chat ...
Views: 335 - USER EXPERIENCE WITH LIVE CHAT - by Submitted on Sep 10, 2018 from Surabhi JoshiWith the advent in technology, the online customers are become more and more demanding with every passing day. This is why the e Commerce entrepreneurs are under the pressure of having awesome websites that appear more appealing and captivating for modern day customers. Despite the website ...
Views: 410 - LIVE CHAT – OFFERS CLIENTS GUIDANCE AROUND YOUR WEBSITE - by Submitted on Sep 05, 2018 from Surabhi JoshiLive chat as we are aware provide solution to your customers in real time. Another benefit of having live chat at your site is that the agents can identify the client pain point and understand every customer related issue to the best of their ability and can offer timely solutions ...
Views: 434 - COMMUNICATION WITH LIVE CHAT - by Submitted on Sep 03, 2018 from Surabhi JoshiIn today’s digital era where most of the world’s transactions and interactions take place online, there are some things that a business cannot do without. As the websites are providing links to social media platforms, live chat has also become the basic necessity and also provides a customer ...
Views: 365 - LIVE CHAT : BUILDS RELATIONSHIPS - by Submitted on Sep 01, 2018 from Surabhi JoshiThe key differentiator for the success of any business is strong and lasting customer relationship. Your customers are there online and dealing with them online and earning their trust sounds tricky task but once you build a strong relationship with your customer. They are sure to spread a ...
Views: 387 - LIVE CHAT : AN EFFECTIVE TECHNIQUE TO ATTRACT AND RETAIN MORE CUSTOMERS - by Submitted on Aug 31, 2018 from Surabhi JoshiIf you want to increase revenues it is important for your online business to have strategies that will not only encourage abut even compel the clients to purchase heir goods and services. This requires you to understand the needs of your clients and come up with techniques to captivate ...
Views: 373 - LIVE CHAT : OFFERS REAL TIME CHAT SUPPORT - by Submitted on Aug 30, 2018 from Surabhi JoshiThe problem online stores are witnessing currently is abandoned shopping cart which is a real bad news for the business. Even it is not sure that when a customer adds a product to his shopping cart he will make a purchase. This is a real frustration for the online store owners when there is an ...
Views: 427 - LIVE CHAT : OFFER AROUND THE CLOCK INTERACTIVE CUSTOMER SUPPORT - by Submitted on Aug 28, 2018 from Surabhi JoshiIf you are a small e Commerce retailer, it is very important for you to effectively engage every customer who is there at your website. The basic two factors that will enhance your sales are a unique selling proposition for your online customers and building trust among your customers. With a ...
Views: 356 - LIVE CHAT : OFFER A MEMORABLE CUSTOMER EXPERIENCE - by Submitted on Aug 27, 2018 from Surabhi JoshiWith the presence of several online stores, the customers have been the freedom and option to choose from a miraculous range of products and services. This has created a great deal of competition for business. Keeping this in mind it is important for the online business to raise and establish a ...
Views: 393 - HOW TO USE LIVE CHAT EFFECTIVELY? - by Submitted on Aug 25, 2018 from Surabhi JoshiLive chat is all about lead generation, increase conversions and customers service. It is a myth that live chat can only be utilized as a support tool, however the fact is that live chat is very effective in generating leads and increasing conversions. The main concept of live chat is just ...
Views: 403 - HOW TO ENHANCE SALES WITH LIVE CHAT? - by Submitted on Aug 24, 2018 from Surabhi JoshiGreat results are to be enjoyed with good customer service hand in hand. You are to improve your sales if you are using live chat to quickly to resolve the issues of your customers and this just makes them in fact bounds them to come back for more good service. Even you can play a more active ...
Views: 394 - HOW SMALL BUSINESS CAN BENEFIT FROM LIVE CHAT? - by Submitted on Aug 23, 2018 from Surabhi JoshiThese day there are small business which sell their products and services online. For such business live chat is a must as it will enhance and boost their conversion rates, increase their brand awareness and shall also develop customer loyalty and even customer retention. Some of the benefits ...
Views: 368(1 vote) - LIVE CHAT- THE UNSUNG HERO OF CUSTOMER SERVICE! - by Submitted on Aug 22, 2018 from Surabhi JoshiLive chat is supposed to be the unsung hero of customer service. It is not alluring, captivating and flashy as Facebook and Instagram or a social butterfly like Twitter or as buttoned up and business like as LinkedIn. But when it come to show outputs and prove work efficiency , undoubtedly live ...
Views: 389 - HOW DOES 'DEMOGRAPHICS ' IMPACTS LIVE CHAT? - by Submitted on Aug 21, 2018 from Surabhi JoshiFrom a recent Software Advice survey on customer references and discussions with the company that offer live chat as a quality customer service channel, a lot of facts have been revealed. Key findings There are more than 56% of respondents who have used live chat at least once to get their ...
Views: 462 - LIVE CHAT HELPS TO INCREASE ORDER VALUE - by Submitted on Aug 20, 2018 from Surabhi JoshiLive chat is something that lets you to get connected with your customers right at the website itself. A very convenient place as the customer is already there itself with all his confusions and bombardments. What better place could be there in the world to get your problems resolved than the ...
Views: 419 - LIVE CHAT : BENEFITS AND ADVANTAGES - by Submitted on Aug 18, 2018 from Surabhi JoshiAdding live chat to your website simply means decrease customer service response time and enhance in customer satisfaction. There a lot more companies that fail to efficiently use their website to its fullest potential and to immediately provide relevant information to the visitors which might ...
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