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On The Internet! Take the Self Improvement Tour
On The Internet! Take the Self Improvement Tour
Articles from Surabhi Joshi | Selfgrowth.com
- LIVE CHAT : PLEASES CUSTOMER CONSISTENTLY - by Submitted on Aug 17, 2018 from Surabhi JoshiThere are several factors which need focus if you want to attain long term success. Having customers demands and needs met, will help the companies to increase sales and even customer retention. The business require to come up with strategy which can enhance customer satisfaction at each point ...
Views: 385 - GET YOUR SALES INCREASED WITH LIVE CHAT - by Submitted on Aug 16, 2018 from Surabhi JoshiIf you are running a business and have a website, then you must be planning to offer customer support also. Well the best option for having customer support on line is live chat. This support comes with many benefits. You will experience hike in sales and conversions for your business and ...
Views: 413 - LIVE CHAT PROVIDES INSTANT CUSTOMER FEEDBACK AND FREE RESEARCH - by Submitted on Aug 14, 2018 from Surabhi JoshiLive chat provides instant replies to your customer questions and leave them more happy and charmed by your excellent customer support. There is a lot more which live chat provides, some superb feature and among one of them is customer feedback. The customer feedback industry is a big ...
Views: 362 - HAVE LIVE CHAT ON YOUR WEBSITE FOR REALISTIC PERFORMANCE! - by Submitted on Aug 10, 2018 from Surabhi JoshiLive chat has the characteristics which allows potential buyers to interact with the live chat agents through chats. It is so easy with simply a click option to start chat with your customers. If all the agents are busy which is rare you can be queued for some seconds and be given a time ...
Views: 323 - WHAT IS LIVE CHAT SUPPORT? - by Submitted on Aug 09, 2018 from Surabhi JoshiLive chat is simply a new way to interact and communicate with visitors at your website. Probably it’s the visitor who initiates a chat request when he encounters a problem or query by clicking an icon on your website. It is used for prospective customers to help them with their buying ...
Views: 353 - IMPORTANT LIVE CHAT FEATURE - by Submitted on Aug 08, 2018 from Surabhi JoshiGiving excellent customer service is the best way for small business to compete with large players in the market. Live chat is the perfect tool giving small businesses a way to provide the personal and human touch on line. Live chat is most entertained when the customer has filled their on ...
Views: 430 - LIVE CHAT – THE MOST POPULAR CUSTOMER SUPPORT - by Submitted on Aug 07, 2018 from Surabhi JoshiLive chat is the most popular customer service support currently. You don’t have to be a marketing expert to know that quality customer service plays enormously in enhancing your business reputation and sales too. Hit the iron when it is hot. Similarly getting in touch with your customers at the ...
Views: 408 - HOW DOES LIVE CHAT INCREASE SALES? - by Submitted on Aug 06, 2018 from Surabhi JoshiGood customer service is something which can go hand in hand with great sales results. Live chat is used to resolve the problems of your customers speedily by giving them instant responses. Therefore the customers are bound to come back for more good services. The most important factor is timing ...
Views: 369 - LIVE CHAT PROVIDING REAL TIME CONVENIENCE TO THE CUSTOMERS - by Submitted on Aug 04, 2018 from Surabhi JoshiLive chat is all there to provide convenience to your customers. Live chat provides instant responses to your customers queries. 44% of on line customers say that having their questions answered by a live person in the middle of an on line purchase is the best feature that a website can ...
Views: 316 - HOW LIVE CHAT SUPPORTS YOUR CUSTOMER? - by Submitted on Aug 02, 2018 from Surabhi JoshiThere is no need to be a marketing expert to know that a quality customer service plays a huge role in your business. The customer are the ones who spread a good word about you and also helps you to grow your customer base. The e commerce websites are adding live chat support in order to ...
Views: 399 - LIVE CHAT AND ITS CUSTOMERS BENEFITS - by Submitted on Aug 01, 2018 from Surabhi JoshiLive chat provides millions of benefits to their customers. They are all there to enhance the customers on line shopping experience. For a customer, there is nothing more irritating then waiting for an answer while in the middle of their shopping excursion.It is most probably seen that when the ...
Views: 356 - LIVE CHAT PROVIDES MULTITASKING - by Submitted on Jul 31, 2018 from Surabhi JoshiLive chat has become the most favorable customer service support of these days. It provides the customer with sheer pleasure making their on line shopping experience awesome. With the help of live chat your customers can get support on their demand. This property of live chat getting support on ...
Views: 388 - LIVE CHAT IS THERE 24/7 - by Submitted on Jul 28, 2018 from Surabhi JoshiLive chat is the ultimate customer support which is there at your website 24*7 to land your customers with an ultimate experience. With live chat your customers will be able to get in touch with you whenever they find themselves in a fix. It is also seen that this basically happens at odd ...
Views: 409 - LIVE CHAT HELPS YOU TO COLLECT DATA - by Submitted on Jul 27, 2018 from Surabhi JoshiIn the digital world there is nothing more important than data. Live chat provides an additional layer of data which augments our existing tracking and attribution tools. The data which you receives differs according to the platform, however in general live chat delivers Referring links which ...
Views: 492 - ENHANCE YOUR ON LINE SHOPPING EXPERIENCE WITH LIVE CHAT - by Submitted on Jul 25, 2018 from Surabhi JoshiThe consumer expectations of customer service have reached heights. Providing customer support via phone and email have become the default standards however if you want to differentiate your business you have to improve the customer experience as well as it is important to give support to your ...
Views: 402 - WHY DO YOU NEED A LIVE CHAT? - by Submitted on Jul 24, 2018 from Surabhi JoshiLive chat is something where you are responding to a customers immediate needs and queries. There can be different possible endings and you have to lead your customer to the right one. Live chat agents are also provided with live chat scripts which make the work easier for you and delivers ...
Views: 505 - DOUBTS OF CUSTOMERS, 24/7/365, SHOULD BE CLEARED INSTANTLY - by Submitted on Jul 23, 2018 from Surabhi JoshiThere was a time when business houses were only able to serve their customers for 8, 10 or 12 hours in a day and there was no service whatsoever during holidays but woith the arrival of Internet, things have changed for good. Today, customers are being served irrespective of time and day through ...
Views: 390 - YOUR CUSTOMERS ARE ON YOUR WEBSITE! WHERE ARE YOU? - by Submitted on Jul 21, 2018 from Surabhi JoshiYour customers don’t look at their watch before visiting your website then, why don’t you look at it while serving them. Serving them for a few hours in a day, these days, is not enough and your absence from your website can hurt you severely in the most literate sense. A 24/7/365 service ...
Views: 417 - FOR ROUND-THE-CLOCK SALES, OFFER ROUND-THE-CLOCK SERVICE - by Submitted on Jul 20, 2018 from Surabhi JoshiThese days, every second matters and you can’t afford to serve your customers for a just a few hours in a day and take an off on Saturdays, Sundays and national holidays. Why? Because, before visiting your website, your customers neither look at the calendar nor at their watch. You need to serve ...
Views: 422 - THE PERFECT LIVE CHAT SERVICE PROVIDER, DEFINED! - by Submitted on Jul 19, 2018 from Surabhi JoshiThese days, there is no dearth of live chat service providers across the globe and each one of them claim to be the best. Unfortunately, most of them are not as good as they claim to be. So, while looking for a live chat service provider, you need to be very careful and you should keep a few ...
Views: 504 - WHAT IS IT THAT YOU NEED TO ENSURE WHILE OFFERING A 24/7/365 SERVICE? - by Submitted on Jul 18, 2018 from Surabhi JoshiAs an owner of a business house, there are a lot of things that you need to ensure while offering round-the-clock service service to the visitors of your website. You need to encourage visitors to give their valuable feedback after each and every chat. It will help you in deciding that whether ...
Views: 384 - CLEVER TIPS TO ADD AN ESSENTIAL HUMAN TOUCH TO YOUR LIVE CHAT SUPPORT - by Submitted on Jul 17, 2018 from Surabhi JoshiYou may ask me: What’s the need to add a personal touch to a business’s live chat support? Well, that’s because apart from the customers’ obvious needs for which they end up on your website, they also have psychological needs. Every business needs to fulfill these needs so as to turn its ...
Views: 397 - Why Live Chat Script Is Necessary - by Submitted on Jul 16, 2018 from Surabhi JoshiAn effective live chat script is like a play with a pick-your-own-experience twist. It’s part performance and part audience participation, and if done accurately, can be a lot of fun. Your job, as a remarkable live chat agent, is to know all the diverse possible outcomes and to lead your client ...
Views: 425 - Reports And Analysis In Live Chat - by Submitted on Jul 12, 2018 from Surabhi JoshiLearn and improve parts of your service by using reports and analytics available in LiveChat. These built-in features will help you trail the important chat. With Live Chat Agent, you can generate a plethora of reports utilizing the significant performance metrics and obtain insights into your ...
Views: 487 - BOOST TRAVEL BUSINESS WITH LIVE CHAT - by Submitted on Jul 11, 2018 from Surabhi JoshiThe development of discount travel agencies and automated ticketing websites over a couple of years have drastically increased the competition in the travel industry. Live chat is the website tool that lifts your travel agency above the competition with live sales and exceptional customer ...
Views: 442 - LIVE CHAT FOR BUILDING RELATIONSHIP WITH CUSTOMERS - by Submitted on Jul 10, 2018 from Surabhi Joshi“Communication – the human connection – is the key to personal and career success.”- Paul J. Meyer Personally and professionally, communication is a powerful medium that can dictate success or failure. Companies know that customer relationship is vital and these relationships can be easily ...
Views: 451 - Security With Live Chat - by Submitted on Jul 09, 2018 from Surabhi JoshiSheltered your data with Live Chat. Every association with Live Chat is encrypted. Regardless if it’s the agent logging in or a visitor initiating a chat, the traded information is always secure. As an administrator, you can utilize various security settings to protect your operations. Double ...
Views: 441 - HOW TO WRITE THE BEST CUSTOMER SERVICE EMAILS? - by Submitted on Jul 07, 2018 from Surabhi JoshiMost of your customers still prefer dropping an email to get in touch with you due to the ease of using this medium of communication. You can leverage this medium to boost the customer satisfaction level and hence inflate your business’s profits. Read on to know how. Start by greeting your ...
Views: 389 - THAT’S HOW A PRE-CHAT SURVEY ENHANCES YOUR LIVE CHAT SERVICE - by Submitted on Jul 06, 2018 from Surabhi JoshiA pre-chat survey is a set of short questions that is devised to increase the customers’ convenience through live chat assistance. It is a way of catalyzing the query resolution process and provide an exceptional customer experience. Here’s all that a pre-chat survey does for you: Filters the ...
Views: 455 - LIVE CHAT FOR TECH SUPPORT - by Submitted on Jul 05, 2018 from Surabhi JoshiProviding technical support is an essential part of managing an IT-related company. Whether it’s computer hardware, software, mobile gadgets or anything in between. Giving technical support to users takes persistence, knowledge, and extraordinary communication skills. Few tips on how you can ...
Views: 506 - How Live Chat Helps In Education Business? - by Submitted on Jul 04, 2018 from Surabhi JoshiMany educational academies around the globe are realizing the need for the provision of adequate online support service for their students. For instance, some institutes have gone a step further and have added Live Chat support on to their websites since they can get instant answers to their ...
Views: 414 - LIVE CHAT AS A LEAD GENERATION TOOL - by Submitted on Jul 03, 2018 from Surabhi JoshiIn a business, steady growth or inrush of the leads makes a huge difference. The ambition of every business owner is to turn every visitor into a lead, and that every lead will ultimately become a sale. Lead generation is the method of identifying and targeting potential new clients (also ...
Views: 493 - YOUR GUIDE TO INCREASE THE PRODUCTIVITY OF YOUR CHAT AGENTS - by Submitted on Jul 02, 2018 from Surabhi JoshiCustomer support agents form the backbone of the customer service that you provide to your customers, so, it’s imperative that you prepare them in the most appropriate manner. Here are the best tips to make your support agents more productive and yield the best results through your customer ...
Views: 318 - Ways To Get The Most Out Of Canned Messages In Live Chat - by Submitted on Jun 30, 2018 from Surabhi JoshiCanned messages are pre-defined answers to frequently asked questions from clients. Many companies see canned messages as an approach to propel customer service efficiency because customer representatives don’t have to type long custom messages for example step by step instructions. That is ...
Views: 411 - RULES ON HOW TO END YOUR LIVE CHAT SESSION - by Submitted on Jun 29, 2018 from Surabhi JoshiLast moments can shade an entire memory. Customers generally want to feel protected in their purchases, and that becomes simple when a sales associate makes you feel appreciated. It’s a lesson for all live chat support agents which they need to learn is how you end a chat truly matters. Here are ...
Views: 465 - HOW TO MOTIVATE YOUR LIVE CHAT TEAM: UPLIFTING TEAM MORALE - by Submitted on Jun 28, 2018 from Surabhi JoshiIt doesn’t matter if you’re a student, an artist or a doctor everybody is struggling in some way and suffers from a lack of motivation at times. This “everybody” includes your live chat agents. Sometimes, you noticed a dunk in your live chat agents’ performance and in the urge of something to ...
Views: 483 - EFFECTIVE METHODS TO INCREASE SECURITY USING LIVE CHAT - by Submitted on Jun 27, 2018 from Surabhi JoshiWhether you’re a web- hosting company or an online store, in any case, you probably had to face circumstances where somebody else tries to gain access to an account they don’t possess. Exploiters use influence and social engineering to talk their way into acquiring someone else credentials. Live ...
Views: 398 - Live Chat for travel business - by Submitted on Jun 26, 2018 from Surabhi JoshiDid you realize that a live chat on your website can help you grow your site conversion rate and in this way increment your travel agency sales? As a travel agency or a promoter that sells travel products directly on your website, you probably spend a notable amount of time and money to get ...
Views: 428 - REASONS WHY YOU SHOULD CONSIDER OMNICHANNEL CUSTOMER SERVICE FOR YOUR BUSINESS - by Submitted on Jun 25, 2018 from Surabhi JoshiOmnichannel customer service is an expansion of the multichannel approach to sales. It is basically meant to provide a seamless shopping experience to the customers irrespective of the shopping method (online or offline). It is a powerful medium for enhancing the customer experience, boosting ...
Views: 394 - COMMON TYPES OF CUSTOMERS YOU’LL COME ACROSS AS A SUPPORT AGENT - by Submitted on Jun 23, 2018 from Surabhi JoshiWorking at a customer support center is quite a tedious task. As a support agent, you have to deal with a variety of customers. You are supposed to handle customer inquiries as politely as possible, irrespective of your mood. Read on to know the various types of customers encountered at a ...
Views: 416 - Expand Your Social Traffic With Live Chat - by Submitted on Jun 22, 2018 from Surabhi JoshiLive Chat has been the talk of the town for a while now. You know everything about it from features, advantages to its functions. But you might not be well versed on how to use Live Chat for growing your company’s social media traffic. Customers have more options than ever when it comes to ...
Views: 424 - LIVE CHAT TIPS: GUIDE TO CREATE BEST ONLINE CUSTOMER SERVICE - by Submitted on Jun 21, 2018 from Surabhi JoshiEverything you do in business, you do it for the customers. There are thousands of reasons why excellent customer service is worth every penny and your time. Here is the guide to some Live Chat etiquettes on how to conduct a chat and to create the best Live Chat experience for your ...
Views: 405 - WHY LIVE CHAT SUPPORT IS VITAL FOR EVERY BUSINESS - by Submitted on Jun 20, 2018 from Surabhi JoshiWhat is Live Chat Support? As the name suggests itself, Live Chat Support is a web service which provides information and customer support to visitors in real time. Live Chat is one of the most vital methods to be used as it also surveys customer opinions, propose product advise and generate ...
Views: 377 - TOP STRATEGIES FOR AN EFFECTIVE CUSTOMER CHURN REDUCTION - by Submitted on Jun 18, 2018 from Surabhi JoshiNo business wants to witness customer churn. In other words, every business fears losing its customers but some customers are past saving. These are the ones who’ve made their decision and are about to leave soon. Now all you can do is prevent more of customers from following the suit. How can ...
Views: 448 - LOOKING FOR A CRM SYSTEM FOR YOUR BUSINESS? HERE ARE THE BEST ONES! - by Submitted on Jun 16, 2018 from Surabhi JoshiAll the CRM software are specially designed to help businesses meet the overall goals of customer relationship management. As a matter of fact, a CRM software can work wonders for your business provided you choose the right one. Let’s have a look at the best CRM software ...
Views: 366 - THAT’S HOW MULTI CHANNEL MARKETING BENEFITS YOUR BUSINESS - by Submitted on Jun 15, 2018 from Surabhi JoshiMultichannel marketing refers to the process of blending distribution and promotional channels for the purpose of marketing. Distribution channels involved in this type of marketing may range from a retail storefront to a website. An effective multichannel marketing is supported by good supply ...
Views: 409 - TOP TIPS TO ENABLE YOUR SMALL CUSTOMER SUPPORT TEAM TO RESPOND FASTER! - by Submitted on Jun 14, 2018 from Surabhi JoshiWith the ever-increasing customer expectations, it becomes quite difficult for the small customer support teams to live up to customer’s expectations. With all the customers’ queries and complaints flooding in through different channels, providing timely responses becomes a daunting task. ...
Views: 414 - HERE’S HOW LIVE CHAT HELPS GARNER THE BEST QUALITY LEADS FOR YOUR BUSINESS - by Submitted on Jun 13, 2018 from Surabhi JoshiLead generation refers to the initiation of consumer interest or inquiry into products or services of a business. Leads can be created for purposes such as list building, e-newsletter list acquisition or for sales leads. A business may acquire leads from a number of sources such as through ...
Views: 352 - TOP LIVE CHAT ETIQUETTE FOR AN ENHANCED CUSTOMER EXPERIENCE - by Submitted on Jun 11, 2018 from Surabhi JoshiLive chat etiquettes are an inevitable part of the chat service provided by the websites these days. These are certain guidelines that if followed while providing an online chat support can help enhance the customer service. Let’s have a look at the most important guidelines that need not be ...
Views: 383 - LET US HELP YOU BUILD AN EMOTIONAL CONNECTION WITH YOUR CUSTOMERS - by Submitted on Jun 08, 2018 from Surabhi JoshiBusinesses these days, very well know the power of a strong customer relationship. They are ready to go above and beyond to live up to the customers’ expectations to build an emotional connection. Connecting with your target audience on an emotional level can actually help you boost the level of ...
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