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Articles from Maria Richards | Selfgrowth.com
- Professional Management Skills of Call Centers in Outsourcing Industry - by Submitted on Feb 03, 2012 from Maria RichardsCall centers are the new names suitable for business partnership. When a firm outsources a call center, the businesses grows and their customers finds it better to coordinate with the new business avenues and stick to the betterments of that services in regular intervals. Customer service has ...
Views: 484 - Customer Management of Inbound Call Center in a New Attitude - by Submitted on Nov 07, 2011 from Maria RichardsCustomer Relationship Management (CRM) is one of the most discussed topics in the call center industry. Most of us misunderstood this phrase in terms of a technology rather than following it as an innovative business theory to manage a relationship with the customers to fulfill the ...
Views: 500 - A Sales Engrossed Inbound Call Center – How to Make It Possible? - by Submitted on Sep 27, 2011 from Maria RichardsTurning your call center into a sales focused firm is usually a great challenge to accept. It is a very common phenomenon that is usually seen with small and mid-sized inbound call centers. As the volume of call center employees is diverse and requires huge capital for infrastructure, most of ...
Views: 471 - Recommendations for Employee Training in Inbound Call Center - by Submitted on Aug 26, 2011 from Maria RichardsHuman brain is one of the finest technology that has the potential to turn every impossible dreams to a reality. But this is possible only when the process is systematic and guidance is provided to grasp the concepts in a sequential manner. If we take the example of an inbound call center, we ...
Views: 662 - Call Center Stress - Effective Ways to Overcome Them - by Submitted on Jun 15, 2011 from Maria RichardsLife at call center is always fun for most of the calling agents. But in certain cases it is natural that customers tend to talk in a rough tone that not only make you sick but also act as a factor that gives birth to the communication breakdown process. There are several other factors that ...
Views: 1598 - The perfection of Inbound Call Center services in the progress of your Business - by Submitted on Apr 23, 2011 from Maria RichardsThe genesis of call centers have nurtured in itself the various aspects that are related to it in some way or the other. At Call Centers India(CCI), we presume that there has fallen an immense need to expand the domain of call center industry. This expansion has brought up services inbound call ...
Views: 554 - How to Improve Customer Care Service a Little Better? - by Submitted on Apr 19, 2011 from Maria RichardsCall center industry is a lifeline for most of the business organizations that fully rely upon a customer centric approach. If the business operations are not organized in spite of investing a huge capital, it is evident that you are playing a gamble. In order to make a good rapport in the ...
Views: 641(2 votes) - How to Improve Customer Care Service a Little Better? - by Submitted on Apr 19, 2011 from Maria RichardsCall center industry is a lifeline for most of the business organizations that fully rely upon a customer centric approach. If the business operations are not organized in spite of investing a huge capital, it is evident that you are playing a gamble. In order to make a good rapport in the ...
Views: 641(2 votes)