Why do customer support executives ask for feedback after the call? How important is that feedback?
More often than not, customers are forthright about their feedback. Businesses can leverage the power of customer feedback to improve their services and make it more customer-centric. Customers feel appreciated when they are asked for their feedback. They get the feeling that their brand is keen on knowing their expectations. They like to be valued. Always reach out for customer feedback on products and services or on agent interaction. It is part of good customer service. On