Leadership's Effect on Customer Service
When I don’t get good customer service at a place, I blame leadership. Every time. Leadership determines core values. Leadership works with the rest of the group to determine standards. Leadership educates staff on how to maintain those standards, and leadership monitors to make sure everybody understands. Leadership provides the vision. Leadership leads. Who are the people you look to for direction? Those are the people I include in the overall category of leadership: * Top CEOs of corporations are leaders.