Building Shared Services at RR Communications
The major lines of RR Communications business include the internet, cable TV service, landline, and mobile. All the IT systems of the company are decentralized, and therefore every department had their customer service center, databases, and IT systems. Vince Patton (the VP) decided to redesign the organizationâs structure by creating a single enterprise organization that would enable the company to be simplified and standardized. Additionally, he set up a single customer s