Sticky Situations with Clients
A customer breaks his word, chews out someone on your staff or keeps calling you in the middle of the night. What do you do? Do you shrug it off, remembering the customer is always right? When looking at sticky situations with clients, we sometimes decide to put our heads in the sand. Maybe those clients are a bit difficult to work with, but they bring us lots of business, right? Is the business they bring us really worth the trouble? Are valued employees deserting you while you keep that pesky client?