Corporate Training Articles
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Corporate Training deals with the design and delivery of learning to improve performance within organizations using a variety of styles and methods.
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- Happiness and Work - by Submitted on Oct 23, 2009 from Craig NathansonWhat is happiness? In many ways happiness is very subjective and judged differently by each person. My observation is that people are most happy when they feel in control of their life. Much of one’s life occurs at work thus happiness at work is an important factor to consider. Many factors ...
Views: 21(1 vote)You must read the article to rate it. - Talent Intelligence – Apples and Oranges - by Submitted on Oct 22, 2009 from Chuck ReynoldsThe last year has been like a tsunami for the global economy. Who would have thought ten years ago that GM would be facing bankruptcy, or IBM would stop making PCs? Without question, today's global economy and rapid pace of change are creating many challenges that organizations must rise to. There ...
Views: 21(1 vote)You must read the article to rate it. - Recession Leadership: Three Strategies for the Boss - by Submitted on Oct 02, 2009 from lisa mcleodI don't know which is worse - losing your job or being the one who has to make the cuts. Yes, I know there are still some heartless execs out there slashing jobs while taking huge bonuses and sleeping soundly in custom sheets. But there are also millions of business owners lying awake at night ...
Views: 36(1 vote)You must read the article to rate it. - 5 Good Reasons to Not Go to a Seminar - by Submitted on Sep 29, 2009 from Kaya SingerThere's a plethora of great seminars out there. How do you decide if you should sign-up? Here's 5 ways to help you make the best decision. Maybe you're like me and you get tons of offers for amazing seminars, workshops and other cool learning opportunities. Wouldn’t it be nice to spend the day ...
Views: 32(1 vote)You must read the article to rate it. - 3 Categorical Distinctions Of Public Speaking - by Submitted on Sep 22, 2009 from Danish AhmedHi there everyone!! Why is it important to distinguish the categories of public speaking? At one point or another, we’ll find ourselves present in all three of these possible situations. If we’ve ever thought, “this is so boring,” or “teach me something new,” or “I don’t feel ...
Views: 48(3 votes)You must read the article to rate it. - Team Leader Training - Why run Team Meetings? - by Submitted on Sep 20, 2009 from Kate TammemagiTeam Meetings are an opportunity for a Team Leader, and, when used effectively, they are the Leader’s main process for building their high performing Team. However, very few Team Leaders can get the full potential from their Team Meetings. This is largely because of their own experience of boring ...
Views: 46You must read the article to rate it. - Team Building in Business - What is a Team? - by Submitted on Sep 16, 2009 from Kate TammemagiThe concept of Team is vital to success in Business, and Team Building is part of every Manager’s role. By building high performing Teams, an organisation can harness the power of many individuals to achieve even greater heights. A good Team has benefits both for the Company, and for the ...
Views: 47(1 vote)You must read the article to rate it. - Team Building - the Goals and Objectives of a Team Building Workshop - by Submitted on Sep 15, 2009 from Kate TammemagiShould we consider a facilitated Team Building workshop? This is a thought that often comes up in an Organisation. It is usually driven by very definite issues that have arisen concerning the Team, such as performance issues, attitudes, relationships and so on. A Team Building Workshop may well be ...
Views: 52You must read the article to rate it. - Team Leadership - The Importance of Aligning the Team to Achieve Goals - by Submitted on Sep 11, 2009 from Kate TammemagiSuccess in the role of the Team Leader, at any level, is measured by the performance the Team. The effective Team Leader knows that developing a high performing Team involves many Leadership skills, people management competencies and effective use of Leadership processes. There are some fundamental ...
Views: 43You must read the article to rate it. - Telephone Skills - How to avoid Irate Callers in Customer Service - by Submitted on Sep 11, 2009 from Kate TammemagiIn Customer Service, we get stressed callers from time to time. Stressed callers are Customers who have the potential to become irate. Poor Customer Service skills will actually make them become irate. The skilled, high performing Customer Service agent will defuse the situation, and will ...
Views: 47(1 vote)You must read the article to rate it. - Corporate Ethics and Social Responsibility – Are Organizations Doing Enough? - by Submitted on Sep 07, 2009 from Kevin LongThe purpose of any business organization goes beyond financial value creation for its stakeholders. When it comes to corporate ethics and social responsibility, companies all over the world are expected to demonstrate good work towards the society and the environment. It is their duty to operate as ...
Views: 41You must read the article to rate it. - What is a Good Customer Focussed Attitude in a Customer Service Person? - by Submitted on Sep 06, 2009 from Kate TammemagiWe often hear that it is important for any Customer Service person to have the RIGHT attitude. It is important that Customer Service agents do not have a BAD attitude to the Company, the Customer or, indeed, to their role. Identifying a bad attitude in someone is easy; we see it all the time. But ...
Views: 56You must read the article to rate it. - Writing an Employee Handbook - by Submitted on Sep 14, 2009 from Shauna BelknapIf you run an office with a small (or large) support staff, you appreciate the value of good employee training. New employees may frequently ask questions, interrupting you or experienced coworkers, or worse yet they may waste time trying to figure out how to complete crucial tasks on their own. A ...
Views: 58(1 vote)You must read the article to rate it. - Six Principles of Effective Team Management - by Submitted on Aug 31, 2009 from Dr. Rick (Eric) JohnsonIndividual department or functional managers need to embrace ownership and responsibility for success and accomplishing defined strategic initiatives. However, to maximize the effectiveness of the organization, managers must be able to work with one another to achieve common goals. To be ...
Views: 48(1 vote)You must read the article to rate it. - Customer Service Training – Improving Skills in Call Centres - by Submitted on Aug 27, 2009 from Kate TammemagiWorking at building and improving Customer service skills and techniques is vital in any Call Centre. It is so easy for bad attitudes to creep in and these can quickly affect how the Customer Service agent performs with your Customer. It is relatively easy to run short, motivational Customer ...
Views: 70(2 votes)You must read the article to rate it. - Wired in a Wireless World - by Submitted on Aug 24, 2009 from Karen ReismanRecently, the Blackberry system went down for around 12 hours. That meant that every Blackberry user could not access their email for 12 whole hours, causing chaos, frustration, and withdrawal-itis. This lack of connection created such an uproar that the New York Times devoted precious space in ...
Views: 50(2 votes)You must read the article to rate it. - Why Customer Focus Training is a Strategic Investment and NOT an Expense - by Submitted on Aug 13, 2009 from Ray MillerIt’s time to set the record straight. Customer Focus Training is NOT an Expense. It is a strategic investment and here’s the proof. Look, I know you have a lot to think about these days. I run a business as well. The pressures of managing your bottom line, worries about the impact of a ...
Views: 75(2 votes)You must read the article to rate it. - People Management – How to Run Effective One-to-Ones - by Submitted on Aug 11, 2009 from Kate TammemagiOne of the most important People Management tools is the regular one-to-one performance discussion. As with most things in life, being effective at performance One-to-ones requires planning, structuring and building effective habits. This article provides a concise ‘how to’ guide to holding ...
Views: 62(1 vote)You must read the article to rate it. - Eleven Steps to FINALLY Loving Your Work After Forty - by Submitted on Aug 07, 2009 from Craig NathansonStep One: Envision exactly what would be just perfect for you! Many people stop on this first step by their negativity. But no one is going to do this except you. Take some time and create a picture in your mind of the work which would be just perfect for you. Is it working in the health field, ...
Views: 64You must read the article to rate it. - Customer Service - Motivating the Customer Service Team - by Submitted on Aug 17, 2009 from Kate TammemagiA poorly performing Customer Service Representative isn’t just falling below par; they may be actively sending your Customers or Prospects off to the opposition. A whole Team of Customer Service Representatives who is performing badly can be a threat to your survival! And yet a Team can go off ...
Views: 81You must read the article to rate it. - Leadership - The Essential Competencies of the Effective Leader - by Submitted on Aug 17, 2009 from Kate TammemagiThe Effective Leader works at building up and maintaining a series of Leadership Competencies which they use to do their job. By ‘competencies’ we do not mean ‘natural’ attributes, personality styles or skills. Competency is something, either natural or learnt, which is practiced and used ...
Views: 80(1 vote)You must read the article to rate it. - ***Your Volume Control -- Speak Up and Be Heard! - by Submitted on Aug 07, 2009 from Nancy DanielsSome years ago, I was attending a Chamber of Commerce event in a large auditorium. 5 speakers were on the dais and during the program, the amplification system broke down. The result was that the 5 speakers were not able to be heard in the back of the room. So, at first, those of us who were not ...
Views: 73You must read the article to rate it. - Customer Service - Implementing Customer Service Excellence - by Submitted on Jul 30, 2009 from Kate TammemagiCustomer Service Excellence is what it takes to bring Customers back to our Company and it is excellent Customer Service that will make them want to buy more of our products or services. Implementing Service Excellence involves the whole organisation, from Managers to front-line Teams. This article ...
Views: 94(1 vote)You must read the article to rate it. - People Management Training – Effective Tips on Managing People - by Submitted on Jul 20, 2009 from Kate TammemagiThere are a few basic principles in Managing People which Supervisors or Managers at any level should follow. These basic principles ensure that your reports are focussed on achieving their goals and objectives, and have the motivation to achieve success. Here we outline the key tips to effective ...
Views: 87You must read the article to rate it. - Customer Service Training – How to Handle Escalated Calls - by Submitted on Jul 14, 2009 from Kate TammemagiHandling an Escalated call is one of the most challenging situations in Customer Care and is one that most people wish they would never have to deal with. However, it is important both to the Company and to the Customer that the escalated call is handled well, and that the issue is resolved. Here ...
Views: 144(2 votes)You must read the article to rate it. - Supervisor Training – First Steps in People Management - by Submitted on Aug 08, 2009 from Kate TammemagiThe first key to being a successful Supervisor involves getting a good appreciation of the concept of ‘People Management’. Successful Leadership involves both elements of this term, that is ‘people’ and ‘management’. This article provides the first steps in People Management, putting ...
Views: 118You must read the article to rate it. - Telephone Skills – Top Telephone Tips for Professional Offices - by Submitted on Jul 30, 2009 from Kate TammemagiThe impression a telephone caller forms when they first contact your Professional Office can have a direct influence on your success. The busy secretary or receptionist can quickly adopt attitudes and habits on the telephone that are, to say the least, discouraging to your Clients. Here we offer ...
Views: 135(1 vote)You must read the article to rate it. - Supervisor Training – The Jump from Team Member to Supervisor - by Submitted on Jul 07, 2009 from Kate TammemagiThe jump from Team Member to Supervisor is a huge one for most people. One day you are a member of the Team, good at what you do and confident in your position in the working world. Next day you succeed in getting the longed for promotion in your organisation – and suddenly you find yourself in ...
Views: 136(1 vote)You must read the article to rate it. - Customer Service – Top Telephone Tips and Techniques - by Submitted on Jul 30, 2009 from Kate TammemagiCustomer Service Excellence is what every organization, large or small, is aiming to achieve. We are now all highly aware that delivering an excellent experience to all of our customers will play a large part in keeping our Customers coming back. Every telephone call is an opportunity to win or to ...
Views: 190(1 vote)You must read the article to rate it. - Business Innovation – Turning Problems Into Solutions - by Submitted on May 18, 2009 from Milo BonoProblems, Problems, Problems – Wouldn’t life be grand if we never had any problems. Everything would work perfectly, everyone would always get along and be happy, everything would be wonderful for everyone everywhere, and things would only get better as we live happily ever ...
Views: 134(1 vote)You must read the article to rate it. - Profitability is the Result of Intense Focus - by Submitted on May 02, 2009 from Tony BodohIt is true. These are challenging times we live in. More companies will lose market share and sink into oblivion than at any other time in history. While this is truly a sobering reflection, it should be a source of optimism too. After all, for each failure there will be a story of amazing ...
Views: 99(1 vote)You must read the article to rate it. - *** Clear the Clutter: Language Strategies for Women that Lead to Success - by Submitted on Apr 24, 2009 from Barbara GiamancoWant to command greater respect at work? Crystal communication transforms business success! To get your point across, recognize that powerful language articulated in a strong, clear voice is crucial to being heard. Men and women approach the business game differently. Not surprising news. What is ...
Views: 109(1 vote)You must read the article to rate it. - *** Stop Pitching. Create Value. - by Submitted on Apr 24, 2009 from Barbara GiamancoAs the old saying goes, if I had a nickel for every time... Countless business owners tell me that the #1 reason they are not using email marketing consistently to stay connected with clients and prospects is because they are afraid of bothering them. I get it. After all, every single one of us is ...
Views: 98You must read the article to rate it. - Sustaining Innovation in Your Organization – Manage Rollouts Effectively: Part 4 of 6 - by Submitted on Apr 24, 2009 from Carol PletcherLast week we discussed how to effectively manage “missing the mark” when it comes to your new product, advertising campaign, and general innovation and growth portfolio. This week we will talk about how to effectively manage product/service rollouts in order to obtain the maximum ROI from your ...
Views: 104You must read the article to rate it. - Trainers, Prepare to Inspire: Nine Tactics for Optimal Learning Retention - by Submitted on Apr 22, 2009 from Brian WalshThere are nine basic processes for taking in information. Let's briefly explore each one to determine the advantages and disadvantages of each. 1. Reading has the advantages of being portable, and to some degree, self-paced. Review and repetition are effortless. Disadvantages include badly-written ...
Views: 143You must read the article to rate it. - Training and Corporate Culture - by Submitted on Apr 20, 2009 from Rene StrydomCorporate culture, can be described as a way of business life within an industry and is created, maintained and projected by an underlining set of beliefs. The culture within an organisation is often shared subconsciously, by management and staff members and can also be referred to as the ...
Views: 120You must read the article to rate it. - Emotional Fitness at Work - by Submitted on Apr 20, 2009 from Warren RedmanIt is well known by now that work-related stress is a major contributor to loss of productivity. What isn’t so well understood is how leaders within the organization can make simple changes to decrease stress and bring quantifiably better bottom-line results. Even where stress doesn’t appear to ...
Views: 110(1 vote)You must read the article to rate it. - Change Your Image, Change Your Life - by Submitted on Apr 16, 2009 from Sandy DumontThe way you look and dress announces how you feel about yourself, and you’ll be treated accordingly. I learned this concept at a young age. I was a painfully-shy and introverted teenager. My low point was during a high school piano recital when I was sixteen. I walked across the stage with a ...
Views: 152(1 vote)You must read the article to rate it. - The Why of Social Media - by Submitted on Apr 07, 2009 from Barbara GiamancoThe explosion of social media into mainstream consciousness has seemingly come from nowhere. Though it may be new to you, the social media groundswell has been building for some time, and it’s fair to say that the buzz right now is deafening. While there is a growing familiarity with tools like ...
Views: 83You must read the article to rate it. - Communications in the Year 2009 – Not Your Grandmother’s Telephone! - by Submitted on Mar 04, 2009 from Ruth KingThe days of schlepping cross country, sitting in traffic, and running through airports to catch a flight are over. Travel budgets are being cut yet companies still have to communicate with and effectively train geographically diverse employees, customers, and suppliers. The solution is ...
Views: 103You must read the article to rate it. - The Top Ten Customer Service Principles - by Submitted on Feb 24, 2009 from Glen HamiltonWhat do these companies have in common, Southwest Airlines, Neiman Marcus, Marriot, Disney, and Enterprise Car Rental? They are all customer service pioneers. Each company has forged a new path through their commitment, dedication, and innovations, to become known as leaders in delivering excellent ...
Views: 207You must read the article to rate it. - Do you Offer your Business Team Training? - by Submitted on Jan 24, 2009 from Michael FrostBusiness owners are only as successful as their employees or team members. In this article we are going to discuss how to train team members when you are in networking marketing. When you show your team members the tricks of the trade and how to run their business they will succeed which means you ...
Views: 98You must read the article to rate it. - Developing Guidelines for Change - by Submitted on Jan 21, 2009 from Andrew SchwartzThink of a situation in which you responded positively to a change at work that was suggested or implemented by some one else. List the factors or aspects of the situation that made you respond positively. Focus on how the change was suggested or implemented rather than on the content of the ...
Views: 83You must read the article to rate it. - How I Was Hired by a Computer - by Submitted on Jan 15, 2009 from Brian DarochaHow I Was Hired By A Computer Today’s business world is competitive. Everyone’s continually looking for an edge. What will push their company over the top? What is that one little item that will take their company from obscurity to profitability? Some times a company is looking for a magic ...
Views: 78You must read the article to rate it. - ***Authentic or Professional? - by Submitted on Jan 07, 2009 from Barbara GiamancoAuthentic or Professional? I’ve been pondering this question a good bit in the last few weeks. It’s on my mind because I am refocusing my business and working to align what I LOVE with what I DO. Frankly, I think this is a good exercise for anyone who recognizes that they aren’t ...
Views: 100You must read the article to rate it. - The Power of Audio-Visual Aids - by Submitted on Dec 30, 2008 from Robert (Bob) LucasUsing effective audio-visual training aids in your learning events can help reinforce your verbal message significantly, while stimulating the brains of your learners and tapping into different learning modalities. By creating and using effective support material, you can help ensure that you will ...
Views: 223(1 vote)You must read the article to rate it. - Projecting a Positive Professional Image as a Trainer - by Submitted on Dec 10, 2008 from SelfGrowth.com AdminMake a positive impression You obviously play a central role in the success or failure of your learning event. It is up to you to think of everything that is needed, content to be covered, and format to follow. Learners will show up assuming that you have done all this. If you do not accomplish ...
Views: 112You must read the article to rate it. - Planning and Designing a Powerful Learning Event - by Submitted on Dec 10, 2008 from SelfGrowth.com AdminObviously, you want your learning events to be a success. To accomplish this goal, there are a number of things to remember as you plan and design them. By properly preparing and striving to ensure that your content and delivery results in meeting the needs and expectations of your learners and ...
Views: 108You must read the article to rate it. - Book Review: What CEOs Expect From Corporate Training - by Submitted on Nov 12, 2008 from Douglas PakThis book review is part of a series that covers the topic of Corporate Training. The design and delivery of learning to improve performance within organizations using a variety of styles and methods. Barbara Giamanco is the Official Guide to Corporate Training. What CEOs Expect From Corporate ...
Views: 92You must read the article to rate it. - Definition: Corporate Training - by Submitted on Nov 12, 2008 from Douglas PakCorporate Teams Need Training Just Like Sports Teams By Jon R Taylor Have you ever watched your favorite football team practice before their games? You do not realize what great shape they are in until you watch some of the things they can do. For example, running up and down the bleachers and ...
Views: 167You must read the article to rate it.
