4 Things You Didn’t Know Your Doctor’s Office Manages

When you go to the doctor for a routine checkup or to diagnose a problem you’re having, you’re really only thinking about how the doctor can help with your health and not about the other things they, and the whole office staff, are working on. Whether you’re looking to jump on board and start working at a medical office or are just curious about what goes on behind the scenes, here are four tasks you didn’t know that your doctor’s office has to manage.

Meetings with Pharmaceutical and Medical Equipment Reps

To provide patients with the best care possible, doctor offices are always looking to improve and update their medical equipment and prescription options. In order to get these newer products, office managers need to set up and hold meetings with representatives from different companies. The scheduling, meeting, and negotiation all take time, but are worthwhile to obtain what is necessary to provide higher-quality care for patients in need.

Marketing Campaigns

Once a doctor opens an office, the patients don’t start rolling in right away. Even a well-established doctor’s office needs an effective marketing campaign to supplement the number of patients that are lost with regular turnover. While it is not uncommon to hire an outside company to take care of the marketing, it is frequently done in-house by the office manager.

Compliance Reports

Medical offices need to comply with several legal guidelines to keep their offices running. These include guidelines for OSHA, ADA, FMLA, HIPAA, and more. Keeping all of these compliance records in order often requires various software programs or a reliable HCP aggregate spend reporting solution. If the reports are not in order and cannot be proven to the organizations who need them, the office risks temporary, or even permanent, closure.

Additional Learning Opportunities

In addition to using updated equipment and prescriptions to treat patients, doctors need to stay up to date on new practices and studies. They may need to take short periods of time off from their practice to attend conferences or classes. It is up to the office manager to coordinate these leaves of absence and make sure that other doctors will be able to cover the necessary patient care. It will hopefully help your confidence in your doctor to know that they are always looking for new opportunities to learn and grow.

A simple doctor visit doesn’t require much on your end, but takes coordination and time on the part of the doctor’s office. There are tasks they are doing behind the scenes to keep the operation running smoothly (and legally).