Ni Hao from Beijing…..
As many of you know, my passion is understanding communication of all types yet, I have to admit learning languages is not a strong suit of mine! Even after two years of university level Spanish all I remember is "Donde esta el bano por favor?" Granted, good to know, ... Views: 1882
Location, Location, Location, Location
“Location, location, location" is a common phrase that’s used when referring to real estate. It’s repeated three times to emphasize how important location is to the resale value of a home.
The fact that we repeat it four times when talking about ... Views: 1694
Every person in the world speaks a different language.
How often are we surprised when we don’t understand someone or someone doesn’t understand us? Consider for a moment, maybe you are not speaking the same language.
There’s an old saying: “It isn’t what you said that’s important, it’s ... Views: 1145
Have you ever checked caller-id and cringed? Remember, you are in control. Even in today’s economy, a checkbook and pulse do not a client make…. You do get to choose who you work with.
Ask to see the potential red flags
Develop a screening process. Ask open-ended questions. Open-ended ... Views: 778
Good day! And a Terrific Tuesday to you!
Well, here we are again just a couple of days away from Thanksgiving. Thank you for being part of my world.
Have you ever noticed that this time of year can bring out the best and the worst in us? Often our time to be grateful feels more like our ... Views: 704
The marketplace is more competitive than ever. As the economy continues to struggle, you know competition for jobs continues to be tight. Hitting a job interview out of the park takes a combination of things — a great resume, strong answers to questions and the right look. Sure, a good suit, ... Views: 1688
Have you ever heard things like, “She’s nice, but not leadership material.” He’s just not confident enough for the job” but you know you are confident and leadership material. I know how frustrating that can be – to be judged before they even know you, maybe even before you’ve even opened your ... Views: 1649
Love the holidays, but hate those family gatherings? Do you find yourself praying for a “new” family member just so your family might be on best behavior that day? (You know it won’t last, but you can dream.) Are there family members that always seem to want to start a fight, or can’t let that ... Views: 1515
As a long-time owner of several marketing and communication businesses I’ve been around long enough to see major changes in the way women (and men) view work. My formative years were influenced by Helen Reddy lyrics “I am woman, hear me roar… In numbers too big to ignore…” and television jingles ... Views: 1441
The voice is one of the most powerful tools you have to inspire and influence others. It is also one tool that often is unconsciously misuse. The voice has the ability to convey emotion, to give directions, to inspire and motivate others, to make things happen, to attract people and to ... Views: 3840
Are you sure you understand?
Are you sure you are being understood?
Let's get right to the heart of the overall problem. Too often time is wasted, mistakes made, and conflict arises because of misunderstandings.
I've found that most people know roughly what they want, but do not take ... Views: 589
Are you sure you understand what's really happening?
The other day, I spent a lovely evening around the dinner table with two Yale alum and seven current students. After awhile, the conversation turned to what I do… always a conversation starter and stopper if you know what I mean…. Nothing ... Views: 584
Is ANGER steering you or someone you care about off course? Maybe the ANGER is set on Autopilot!
Have you ever noticed there is really little one can control except how we choose to react?
While winging my way back from LA the other day I noticed mass anger, upset and frustration. There ... Views: 1449
It seems to me these days that most people are complaining about something…usually something that is really none of their business…. I’m not here to talk politics, but does it really matter if someone’s hair is out-of-style—out-of-style according to whom??? Maybe it’s coming back in style, does ... Views: 799
A moment of back-story, I was really tired after my trip to Doylestown and helping Michael Port launch “The Think Big Manifesto.” I’m not sure why as I like to think I work hard every day but for some reason after this trip I was burned out. Now don’t get me wrong, throughout that week, I ... Views: 733
You are well into another meeting and suddenly the solution strikes you. You’re ready. Now is your time to shine! You’ve just got a brilliant idea! Finally, a solution to the problem the team‚ has been struggling with.
You present your idea, but no one seems to pay much attention, they just ... Views: 1303
I don’t know about you, but I can’t listen to any news broadcast these days that isn’t full of doom and gloom. Perhaps you are feeling it in one way or another too, maybe the pocketbook…
As a child, my beloved Aunt Myrtle used to say “You are about as wealthy as you make up your mind to be.” ... Views: 702
You don't realize how important some things are until you stop doing them – take breathing for instance…. Breathing seems natural enough, we do it on 'auto-pilot' — thank goodness! Can you imagine what it would be like if you had to remind yourself to breathe in, breathe out?
Yet, is your ... Views: 571
I am so tired of the hand-wringing and the "sky is falling" in the media—creating "brick walls" that are really only of thought and flesh… We can stand at that wall and give our time, our energy, and in turn, our power away in worry or we can look through it with open curiosity to discover ... Views: 770
The other day, I caught myself saying; “If I can do it, anybody can do it.” That may or may not be true… but that isn’t really the point… the point is, that all too often we become so familiar with our talents and skills that we overlook the true value we and our skills and talents have.
In ... Views: 2008
I shouldn’t watch the news anymore… I was watching the hearing on what will be done to fix the current state of sad affairs and I couldn’t believe what I was hearing… to paraphrase, because I don’t write word for word notes while livid…
“We’ve done a lot of thinking about it and that seems ... Views: 781
Course correction may be required...
Have you ever noticed there is really little one can control except how we choose to react…. I wrote this while winging my way back from Philly the other day. It really was an uneventful flight, yet after watching 100+ people board the plane; I can only ... Views: 1067
I’m sitting here serving jury duty and can’t do my regular routine. (I’m not opposed to doing my civic duty, it’s just the timing.) Sitting here is leaving me feeling swamped with my To Do List and sucked-under… lots to do, plus it’s finally summer here in Oregon (we get so little summer, it is ... Views: 701
My friend Stephen attended a workshop over last weekend. As he relayed the event, he commented that the instructor had a favorite response to many questions… “Your choice.”
It is our choice, isn’t it? Yet, life doesn’t always feel as simple as those two words make it seem.
Sometimes, you ... Views: 1053
Now, this is cool…last week, my little blurb to you was about the idea of being mindful of what we say. I got this wonderful “comment” from Hannes in Belgium.
I’d like to add that we as listeners have also a huge power over words. I find this often underestimated and ... Views: 754
Let’s be honest, are you really doing everything you need to be successful each and every day? I know, I’m not… so how can I complain… I can’t. A favorite quote of mine is from the character Yoda, “Do or do not, there is no try.” To be in integrity with myself, I have to take an honest look at ... Views: 1043
A passing comment by my friend, Stephen, made me stop and think… It was a brilliant insight.
"What’s here that doesn’t need to be here? What’s not here, that needs to be here?"
We were talking about how we would train wait-staff about clutter on a restaurant table, but imagine the ... Views: 713
I was completely distracted last week, my local broadband provider decided I had cancelled my account… I had not.
There are 2 ways to fix everything — my broadband service originally choose the first way, the immediate “fix.” To them, I had cancelled my service, and “there was nothing that ... Views: 826
Good day! And a Terrific Tuesday to you!
Well, here we are again just a couple of days away from Thanksgiving. Thank you for being part of my world.
Have you ever noticed that this time of year can bring out the best and the worst in us? Often our time to be grateful feels more like our ... Views: 800
Imagine this scenario: You are up on stage, being introduced, it’s your time, your moment to shine. And in a fleeting moment of panic, you realize, now what do I do with my hands as I stand here listening to this amazing introduction about me?
All eyes are on you! Now, what?
Best to have ... Views: 1494
Unless you’ve had your head in the sand lately, I’m sure you’ve notice the people everywhere are shaken by uncertainty. Another definition for uncertainty is lack of trust.
What is trust?
The two parts to trust are:
1. an emotion or feeling of confidence or sureness that is not rooted ... Views: 801
Banfield of Harvard University wrote a book entitled, The Unheavenly City. He described one of the most profound studies on success and priority setting ever conducted. Banfield’s goal was to find out how and why some people became financially independent during the course of their working ... Views: 671
Many entrepreneurs and small business owners are great at what they do yet often times without much experience at running a business… this can leave them feeling overwhelmed, overworked, burnt-out or just tired of trying to figure it out. Sometimes you can get so engrossed in figuring-it-out, ... Views: 2140
I was at the city permit department Tuesday, not where you expect to find excellent customer service, but I did. So, I took a moment to get the name of his supervisor and send his supervisor a note expressing my appreciation for his employee’s excellent service. Not only do people like others ... Views: 1047
Have you ever walked away from a person, event or situation and felt confused, and the experience made you feel uncomfortable and uncertain? You are not alone. Most likely, the subconscious cues—the nonverbals you saw—didn’t match what you heard. So what to believe, your eyes or your ears? ... Views: 1525
“…If thought corrupts language, language can also corrupt thought…”
At times, things just come out of my mouth… and it’s not until it falls out of my mouth that I’m aware it has an assumption (or two.) Last week, I was trying to express myself to my friend Sparks; it just ... Views: 779
Most of us might remember the three Rs as reading, ‘riting, and ‘rithmetic—in business, I like to say it’s, relationships, relationships, relationships… I have spent the last few days writing a grant proposal involving a large request for funds. As I wrote the request for my client, I became ... Views: 1134
Friend, would you recognize a "good client" if you saw one?
A pulse and a checkbook should not be the only requirements.
Do you frequently accept a client you THOUGHT was going to be right for you…only to discover down the road that they’re costing you time, frustration and maybe even ... Views: 910
"The measure of success is not whether you have a tough problem to deal with, but whether it is the same problem as last year. " ~John Foster Dulles~
Not getting the results you want?
Ask yourself: “Is this something I really want to be doing or was it someone else’s idea?”
Is it ... Views: 682
How can I make you smile today?
I called a local company the other day to make an appointment… The woman that answered had a smile on her face… even over the phone, I could just tell. She made me smile by not only her friendly pattern, but what she said, “Thanks for calling ‘X’. This is ... Views: 860
I just read an article by Joel Spolsky on multi-tasking and computers. He really opened my eyes to the downside of the law of exponential growth.
For years, yes years, I thought I was getting more done by doing multiple things at once. Seems efficient, right. WRONG! It really does take more ... Views: 897
1. Have an effective web or blog site and exposure on social media. Today most people at least research online before buying, if not, buy online. You can do a site your self or hire a designer. Effective does not have to be expensive. Just spend a little time learning about the technologies and ... Views: 1037
So often the message your listener receives is not the message you sent…or meant to send. Why? Because we all have our own unique filters that delete, distort, and generalize what was said and heard. If the message you sent wasn’t received the way you intended, it’s time to take a look at your ... Views: 1958
Sometimes a character from a movie just utters a great line that makes you stop and think…
“There is a difference between knowing the path and walking the path.”
Who are you? What do you stand for? More importantly, how do you show what you stand for to the world? I had to answer those ... Views: 927
As a business coach, these days I’m often asked; “I just got laid-off, should I go into business for myself?”
It’s an interesting question because it involves more than being good at what you do. Technical skills do not a business make…I love the analogy a friend that owns a restaurant uses, ... Views: 1360
The unspoken secrets to direct sale success are understanding what messages our nonverbal communication is sending at our events. Nonverbal communication, which is often mis-referred to as body language, is the largest part of our communication. All of our nonverbal behaviors—the gestures we ... Views: 1563
Just like real estate’s saying: location, location, location… business is relationship, relationship, relationship. Actually, everything in life is based on relationships.
Relationships need to be built on a solid foundation of trust. People buy from people they like and trust. If you don’t ... Views: 757
Have you considered we all understand a different language, even when we speak the "same" language…?
Below I share some highlights of Janet Allison's (http://www.boysaliveevent.com/) conversation with Bev Martin, communications expert (http://www.bevmartin.com) on the Boys Alive! On-line ... Views: 634
Most people think of a logo when they hear the word brand. Brands are not just logos. Brands are the intangibles that consumers believe about your company, product or service. When we see a logo, we usually think of a brand—the swoosh and Nike, the golden arches and McDonalds, but brands have ... Views: 1271
There seems to be more stress, pressure and conflict in the workplace then ever before. As budgets tighten, layoffs happen, and higher productivity is expected, tempers inevitably flare. Show your leadership skills by mastering these tips to maintaining a calm presence in the face of conflict ... Views: 1295