Communication Skills and Training Articles

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Communication Skills are tools and methods to enhance the efficiency and effectiveness of an exchange of information, as by speech, signals, writing, or behavior. The following content relating to Communication Skills and Training have been reviewed by the editorial staff at SelfGrowth.com for quality and caliber.

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Teaching an Eagle to Swim, Appreciating and Nurturing Your Unique Talents - by Gary Jordan, Ph.D.
Submitted on Nov 06, 2009 from Gary Jordan
Have you noticed how so much of the feedback we get about ourselves in life is negative? Think back to school progress reports. Now, reflect on your job performance evaluations. How often did these assessments focus on what you were doing well, as opposed to where you needed to improve? If your ...
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What do You Really Want? - by Kaileen Sherk
Submitted on Oct 28, 2009 from Kaileen Sherk
What do you want? It seems like a simple question—and yet why does it seem so difficult to answer? I have watched my clients and potential students go through the struggle. Well, I want this… but I also want that. I want to have a successful career but what about my family? So, what I have ...
Views: 18
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Average: 3.3 (7 votes)

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Face Reading Techniques - by Sharyn Abbott
Submitted on Oct 27, 2009 from Sharyn Abbott
About Face Physiognomy – Facial Recognition Techniques by Sharyn Abbott Wouldn’t it be amazing if you could look at anyone the first time you meet them and know exactly how they process information? You’d know how fast or slow to talk, how to draw them out and make sure they hear what ...
Views: 13
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Average: 4 (1 vote)

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True Communication With True Colors - by Mary Miscisin, M.S.
Submitted on Oct 26, 2009 from Mary Miscisin
"I know you think you understand what you thought I said, but I'm not sure you realize that what you heard is not what I meant." Have you ever tried to communicate something and it just didn't come out right? Or perhaps you thought it came out right but the other person took it wrong? Why is it ...
Views: 14
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What is Fear Costing You? - by By Pamela Bruner, Business Success Coach
Submitted on Oct 22, 2009 from Pamela Bruner
I’ve been reading a great book, ‘The Science of Fear’ by Daniel Gardner. Filled with scientific studies, the book does a brilliant job of illustrating Gardner’s idea that what we fear often makes no logical sense. Here’s the interesting part: You would think that we would fear things ...
Views: 13
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Average: 4 (1 vote)

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How best to resolve a conflict - by Albert Garoli
Submitted on Oct 22, 2009 from Albert Garoli
The origin of most conflicts, whether between couples, colleagues or friends, stems from the conviction that each party feels he/she is “right.” One’s needs, values and interests thus differ from the other to the point that each party will try to persuade the other to agree with what one ...
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How to Pick the Right PR Firm for Your Company - by Anthony Mora
Submitted on Oct 21, 2009 from Anthony Mora
You’ve decided it’s time to launch your PR campaign. You’re ready to move forward. Now you need to figure out who your public relations partner in this journey is going to be. Believe me, it is a journey (and can be a great one) and in the best of cases the PR company that you choose is ...
Views: 18
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4

Average: 4 (1 vote)

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5 Tips on Working Well with a New Team - by Adam Young
Submitted on Oct 20, 2009 from Adam Young
Forming a new team for a project, large task, or special assignment is an effective way for creating a different dynamic. A group with people who have an assorted set of skills, backgrounds and knowledge can offer new ideas and discoveries that a group of similar individuals may not. The same can ...
Views: 16
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4

Average: 4 (1 vote)

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3 C's of Asking - by Danish Ahmed
Submitted on Oct 18, 2009 from Danish Ahmed
Hey there everyone!! Does asking really work? Is it "that" simple? What gets us to ask in the first place? We ask because we have a desire, and we believe that our desire may get fulfilled upon our asking. What stops us from asking? We don't ask because we don't think our request will be ...
Views: 26
Ratings:
3.2

Average: 3.2 (5 votes)

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Three Keys to Powerful Body Language While Speaking - by Conor Neill
Submitted on Oct 18, 2009 from Conor Neill
As a business owner, having to speak in front of large audiences is part of the entrepreneurial game. Though public speaking is empowering, it can also be difficult to manage. I had the priviledge of introducing a couple of speakers at the EO Barcelona University and looked out on a sea of ...
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Average: 2.5 (2 votes)

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How To Find New Products Released This Season Easily - by Steven Kenneth
Submitted on Oct 18, 2009 from Steven Kenneth
You will be well aware of the fact that millions of new products are launched around the Planet every day. Not all the newly launched products will reach the attention of the public. In fact only countable number of projects will be known by the public. Though the other products are of great ...
Views: 15
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Are You Listening in the Mundane Tasks? - by Kimberly Chastain
Submitted on Oct 15, 2009 from Kimberly Chastain
I am currently working through a Beth Moore Bible Study and came to an interesting find. In Luke 2:42, we learn that Jesus was 12 years old when he went to the feast at the temple. In Luke 2:52, we learn that Jesus grew in wisdom and stature and in favor with God and men. In Luke 3:23, we find ...
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Bullying in the Workplace - by Dr. Patricia Pitsel
Submitted on Oct 15, 2009 from Patricia Pitsel
An excellent article appeared in Vital Smarts (a newsletter by the authors of Crucial Conversations, and Critical Conversations. I highly recommend it for the Q&A they have every issue. The URL is www.vitalsmarts.com). An issue or so ago they published a letter from a school administrator who ...
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The Fine Art of Effective Communication - by Willie Horton
Submitted on Oct 15, 2009 from Willie Horton
On many of my workshops, I quote a piece of well known research into the effectiveness and impact of communication. The effect on those with whom we communicate is dictated by body language, tone of voice and our words. Body language accounts for an enormous 56% of the overall effect, tone of voice ...
Views: 25
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Average: 4 (2 votes)

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PR Strategy Key to Integrating Face-to-face & Online Networking - by Lillian Bjorseth
Submitted on Oct 14, 2009 from Lillian Bjorseth
I love publicity and promotion. I must have been born with a gleam in my eye instead of a loud cry! I know I “conned” a teacher or two along the way. I continue to think “PR” everyday in my own speaking, training and coaching business. I learned well from peers in my non-profit and ...
Views: 15
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What Can They Find Out About You? - by Hassan Eliwah
Submitted on Oct 13, 2009 from Hassan Eliwah
Your IP address is sent to every web site you visit. While no one can determine your exact street address directly from your IP address, there are ways to infer this information with elaborate tracking schemes. Think of your IP address as a serial number, a unique identifier some web sites can use ...
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How To Manage Marketing Communications Plans. - by John Onton
Submitted on Oct 13, 2009 from John Onton
Marketing Communications are “all strategies, tactics, and activities involved in getting the desired marketing messages. Marketing communications as “the process by which a marketer develops and presents stimuli to a defined target audience with a purpose of eliciting a desired set of ...
Views: 23
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Roadblocks to Service Recovery - by Robert (Bob) W. Lucas
Submitted on Oct 12, 2009 from Robert (Bob) Lucas
From time to time, you may find your service recovery efforts blocked by certain actions or inactions on your part or others in your organization. While you may have good intentions related to re-establishing and maintaining a solid customer-provider relationship, there are a number of obstacles ...
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4

Average: 4 (1 vote)

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Excuses, Excuses - What They Reveal About People
Submitted on Oct 12, 2009 from Gian Fiero
Parents are well-acquainted with excuses and reasons. After all, they get exposed to plenty of them while raising their children. Some children become adept at making excuses from the time they learn to talk. Left unchecked, the pattern becomes habit forming and lingers into adulthood. It also ...
Views: 28
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3

Average: 3 (5 votes)

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Do You Take Things Too Literally - by David Samuel
Submitted on Oct 14, 2009 from David Samuel
Spiritual seekers and budding entrepreneurs alike are faced with a terrible dilemma, knowing the true meaning of what is really being said. Be it a conversation or reading an inspirational or apparently humorous story, knowing the real meaning determines the value gained and the outcome. If ...
Views: 22
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4

Average: 4 (1 vote)

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Don't Just Talk - Engage Attention - by Doug Stevenson
Submitted on Oct 12, 2009 from Doug Stevenson
Recently, while providing a corporate training for the top sales agents in a large pharmaceutical company, I asked the following question: “Have you ever been speaking, and you look out into your audience and see ‘screen saver eyes’? You know – that glassy-eyed look that let's you know ...
Views: 25
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Average: 2.7 (3 votes)

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Dealing with Criticism - by Stanley E. Hibbs, Ph.D.
Submitted on Oct 10, 2009 from Stanley Hibbs
No one likes to be criticized. I wish I could avoid it completely, but that’s not the way life works. I have spent many an hour listening to clients complain about the criticism they receive from parents, spouses, and bosses. They clearly need my empathy and understanding and perhaps ...
Views: 12
Ratings:
4

Average: 4 (1 vote)

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Do You Want More Income With That? - by Mandy Bass
Submitted on Oct 09, 2009 from Mandy Bass
DO YOU WANT MORE INCOME WITH THAT? Most sales professionals and business owners make the mistake of denying their customers the opportunity to purchase a valuable add-on after they close the big deal for fear that they will risk losing the sale. “I’ll sell them more later,” they think. But ...
Views: 19
Ratings:
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Average: 3.5 (2 votes)

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THE TRUE POWER OF WORDS - by Dr Sadie Sheafe, Ph. D., LCSW
Submitted on Oct 09, 2009 from Sadie Sheafe
Come inside; relax to take a load off and let's talk for a moment. I hope your life is good and fruitful. When words are shared that encourage, empower and construct, they serve to propel an individual to aspire to be the best that they can be. Words that affect us in positive ways impact our self ...
Views: 19
Ratings:
4

Average: 4 (1 vote)

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Twenty Magic Words That Sell and How to Use Them - by Mandy Bass
Submitted on Oct 08, 2009 from Mandy Bass
Mastering the art of influence involves simply guiding other people’s attention, and the most powerful tool – which you already own! -- is your use of language. Your language is like a spotlight that directs WHAT others notice and – more importantly -- HOW they notice. Compare these two ...
Views: 26
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Average: 4.7 (3 votes)

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Powerful Plurals - by Marnie Green
Submitted on Oct 08, 2009 from Marnie Green
Recently, E-Tips have been focusing on the power of questions to build relationships and to engage employees in performance conversations. This month we offer a very subtle but powerful trick for expanding the possibilities of your conversations. Here's the trick: Use plural nouns to open or extend ...
Views: 25
Ratings:
4

Average: 4 (2 votes)

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Communication is a two way street! - by Mary Dee Freeman
Submitted on Oct 07, 2009 from Mary Dee Freeman
We live in the communication age. We can talk to each other faster and easier than ever before. We have cell phones, blogs, e-mail, and social networks like facebook and twitter. There are so many new ways to communicate. So why is it that we have so much trouble communicating? It seems to ...
Views: 27
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Average: 4 (1 vote)

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Competing for Customers - by Jeff Gee
Submitted on Oct 05, 2009 from Jeff Gee
• For a company, who matters the most the customers or the consumers? Can you illustrate, drawing from your research and consulting insights, this distinction? In a way we are all consumers. We all consume goods, merchandise, and food and on an energetic level we even consume energy from ...
Views: 27
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4

Average: 4 (2 votes)

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6 Tips on Receiving Feedback - by Adam Young
Submitted on Oct 05, 2009 from Adam Young
Feedback can be a valuable tool in personal and professional development. The opinions of others can give you insight into your own behavior that you may not know or find out on your own. Although it is very useful, sometimes feedback can be difficult to hear, especially if it has not been ...
Views: 32
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Average: 4 (1 vote)

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4 Steps to Getting and Keeping “A” List Clients - by Cookie Tuminello
Submitted on Oct 05, 2009 from Cookie Tuminello
“Whatever we expect with confidence becomes our own self-fulfilling prophecy.” - Brian Tracy Last week, we talked about letting go of “D” List Clients, but this begs the question, “How do you get “A” List clients?” Believe it or not, it is not that hard. We just make it ...
Views: 30
Ratings:
2.333335

Average: 2.3 (3 votes)

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Don't Forget to Ask - by Joshua Aragon - The Life Meaning Coach
Submitted on Oct 23, 2009 from Joshua Aragon
How many times have you decided against something or talked yourself out of doing something for fear of being turned down? How many of those times have you actually taken the step forward to ask before assuming you already know the response? I can remember countless times that I have let the ...
Views: 30
Ratings:
4

Average: 4 (2 votes)

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New Ways to Meet - Strategies For Virtual Teams and Alternatives to Face-To-Face Meetings - by Phil Montero
Submitted on Oct 01, 2009 from Phil Montero
There is no doubt about it - meetings take up a good amount of our time on a weekly basis. Think back for a minute on all the time you spent in meetings this past year - whether they were one-on-one meetings or a group meeting in a conference room. WOW, that's a lot of time spent meeting! Was it ...
Views: 36
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3

Average: 3 (3 votes)

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Your Office on the Web! (Virtual Offices) - by Phil Montero
Submitted on Oct 01, 2009 from Phil Montero
Chances are you work as part of a small team. It may be your whole office or just one department in a larger organization, or you may be part of a team that changes with each project. Regardless, your projects typically involve exchanging files back and forth, copious e-mail threads, and the need ...
Views: 35
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Average: 3.3 (3 votes)

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Smartphones and Work Life Balance - by Phil Montero
Submitted on Oct 01, 2009 from Phil Montero
In my experience when it comes to smartphones and work/life balance I think a lot of the pros/cons are about how a person uses a tool such as this. Like any technology you have to know when to turn it off and setup personal guidelines for how to use it. These communication guidelines should be ...
Views: 31
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3

Average: 3 (3 votes)

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Effective Communication Strategies For Teachers: 3 Communication Strategies For Faster Learning - by Michael Lee
Submitted on Oct 01, 2009 from Michael Lee
Not all students are created equal. Some absorb the lessons right away, while others find it difficult to get past the last discussion. This is why effective communication strategies for teachers are very important. Teachers have the ability to make school more interesting for the ...
Views: 34
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Average: 3 (2 votes)

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3 Lessons to Becoming a Better Speaker - by Stephanie Scotti, Professionally Speaking
Submitted on Oct 07, 2009 from Stephanie Scotti
Authenticity. You've seen it preached here countless times as a vital component to a home-run presentation. But what if the material you're delivering isn't your own? A colleague recently auditioned to become a certified trainer for a well-known sales guru, delivering customized versions of his ...
Views: 41
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Average: 3.7 (3 votes)

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Can You Tame Your Beast? How You Can Effectively Control Your Tongue in 10 Easy Steps - by Shirley Cheng
Submitted on Sep 29, 2009 from Shirley Cheng, Blind Author with Vision
Here's a riddle for you: throughout the history of humankind, people have been able to tame wolves, chimpanzees, tigers, lions, dolphins, killer whales, seals, and cobras. But there is one thing--one very small thing--each of us have that we have not been able to tame. Do you know what it is? If ...
Views: 39
Ratings:
3.5

Average: 3.5 (4 votes)

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6 Ways to Deal With Conflict at Work - by Adam Young
Submitted on Sep 28, 2009 from Adam Young
Every organization has a staff with a diverse set of personalities, backgrounds and experiences. Conflict is inevitable in organizational settings when people who are extremely different work together on a daily basis. Whether it is a clash of personalities, a misunderstanding, or disagreement in ...
Views: 32
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Average: 3 (2 votes)

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5 Tips on Giving Effective Feedback - by Adam Young
Submitted on Sep 28, 2009 from Adam Young
An important element of personal development and improvement is receiving feedback and outside opinions. There are often barriers that we do not see ourselves that need to be identified by someone else. Behavior that may be unproductive and hindering may go completely noticed on our own until it is ...
Views: 27
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3.5

Average: 3.5 (2 votes)

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Preparing For Your Next Job Interview - by Leon Edward
Submitted on Sep 28, 2009 from Leon Edward
When you're in search of a new job, the first thing to do is to check out the job listings available in your area. You can look for job listings in your local daily and weekly newspapers, employment centers and of course, increasingly the web is a good resource for finding a job. However, finding ...
Views: 36
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Average: 3.3 (3 votes)

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How Talk Show Hosts Can Boost Your Conversation Skills - by Royane Real
Submitted on Sep 27, 2009 from Royane Real
Do you want to improve your conversation skills? One good way to pick up tips on making conversation is easily available to you every day. If you want to learn how to be a good conversationalist, a really useful place to start is by watching television! Not just any television shows - you can ...
Views: 32
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3

Average: 3 (2 votes)

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Employee Disciplinary Action – Steps You Can Take To Protect Yourself and Your Nonprofit Organization - by Sharon L. Mikrut, MSW, CTACC
Submitted on Sep 25, 2009 from Sharon Mikrut
Disciplining employees can be time consuming, difficult, and challenging. However, if you want the disciplinary action process to go as smoothly as possible, it is important to develop clear policies and procedures that will result in a strong disciplinary action program. By having a solid ...
Views: 42
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Are You Hearing What I’m Saying? – 10 Tips That Will Help You Improve Your Listening Skills - by Sharon L. Mikrut, MSW, CTACC
Submitted on Sep 25, 2009 from Sharon Mikrut
Ernest Hemingway once said “When people talk, listen completely. Most people never listen.” How true that is. How many times has someone asked you how you were, but doesn’t take the time to listen to your response? They may cut you off, start talking about themselves, or walk away. If ...
Views: 65
Ratings:
4.2

Average: 4.2 (5 votes)

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A Coach without a Journal is like a Runner without Shoes - by Kim Ades
Submitted on Sep 24, 2009 from Saskia Shakin
Can a runner run without shoes? Sure, it can be done, but it's not as smooth. It's rocky, and it takes a lot longer to get there. The same holds true for a coach who does not use journaling as a key component in his or her coaching practice. What do I mean by that? I mean that any good coach ...
Views: 38
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3.666665

Average: 3.7 (3 votes)

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How Heavily Do You Rely on One Person for Key Activities - by Gina Gardiner
Submitted on Sep 24, 2009 from Gina Gardiner
How heavily do you rely on one person for key activities? How much stress is your staff under because there is no one who can fulfil their function if they were to go on holiday or to be ill? What contingency plans do you have in place for dealing with the sudden disappearance of one of your ...
Views: 33
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4

Average: 4 (1 vote)

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The Psychology of Selling: Telemarketing 1 - by Mark Anthony
Submitted on Sep 23, 2009 from Mark Anthony
The key to higher sales is developing a presentation that taps into your prospect's psychological needs. Each phase of the sales process satisfies a need that moves your customer closer to the sale. In a telemarketing presentation, tapping into your prospect's psychological needs allows you to ...
Views: 41
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Average: 3.5 (2 votes)

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The Art of Communicating - by Mark Anthony
Submitted on Sep 23, 2009 from Mark Anthony
INTRODUCTION: There are several basic skills that you need to acquire in order to improve your interpersonal communication skills. Effective communication is an essential part in our everyday lives. In this seminar you will be introduced to the basic interpersonal skills, which in turn will help ...
Views: 40
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3

Average: 3 (3 votes)

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TEN WAYS TO IMPROVE TELEMARKETING - by Mark Anthony
Submitted on Sep 23, 2009 from Mark Anthony
1. Ask "am I catching you at a bad time?" 2. Delete the 'reading from a script' sound. 3. Change tone and pace of voice so it is similar to that of the person you are talking to. 4. Never argue with a customer even when you must defend your position. 5. Ask questions, ask questions, ask ...
Views: 34
Ratings:
3

Average: 3 (2 votes)

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RADAR: THE CONSULTATIVE SELLING TOOL TO UTILIZE YOUR NATURAL STRENGTHS - by Mark Anthony
Submitted on Sep 23, 2009 from Mark Anthony
Uncover the prospect's need while establishing trust and credibility. Once you have a clear marketing and sales understanding of who your prospect is, how to find them, and how to get their attention, you must learn how to get them excited about what you have to say. This is a crucial part of ...
Views: 37
Ratings:
3

Average: 3 (2 votes)

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Increase Lead Conversions on Your Website With 24-7 Live Chat While Reducing Site Abandonment - by Mark Crosby
Submitted on Sep 22, 2009 from Mark Crosby
Internet marketing is truly amazing and the lifeblood of many businesses today but if you want to really get the most out of your website sales you should definitely consider adding live chat services. The one thing that websites lack is personal contact but that is no longer the case when you ...
Views: 31
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