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There are nine basic processes for taking in information. Let's briefly explore each one to determine the advantages and disadvantages of each.
1. Reading has the advantages of being portable, and to some degree, self-paced. Review and repetition are effortless. Disadvantages include ... Views: 1670
Corporate culture, can be described as a way of business life within an industry and is created, maintained and projected by an underlining set of beliefs. The culture within an organisation is often shared subconsciously, by management and staff members and can also be referred to as the ... Views: 2839
It is well known by now that work-related stress is a major contributor to loss of productivity. What isn’t so well understood is how leaders within the organization can make simple changes to decrease stress and bring quantifiably better bottom-line results. Even where stress doesn’t appear to ... Views: 2767
The way you look and dress announces how you feel about yourself, and you’ll be treated accordingly. I learned this concept at a young age. I was a painfully-shy and introverted teenager. My low point was during a high school piano recital when I was sixteen. I walked across the stage with a ... Views: 9895
The explosion of social media into mainstream consciousness has seemingly come from nowhere. Though it may be new to you, the social media groundswell has been building for some time, and it’s fair to say that the buzz right now is deafening.
While there is a growing familiarity with tools ... Views: 1549
The days of schlepping cross country, sitting in traffic, and running through airports to catch a flight are over. Travel budgets are being cut yet companies still have to communicate with and effectively train geographically diverse employees, customers, and suppliers.
The solution is ... Views: 1213
What do these companies have in common, Southwest Airlines, Neiman Marcus, Marriot, Disney, and Enterprise Car Rental? They are all customer service pioneers. Each company has forged a new path through their commitment, dedication, and innovations, to become known as leaders in delivering ... Views: 23254
Accountability is a buzzword in the business world right now. Unfortunately, most of us have negative understanding of the word. We often use the word as if it means blame and punishment. Therefore, we attempt to avoid it. The truth is that accountability is unavoidable. In the workplace, ... Views: 2425
Business owners are only as successful as their employees or team members. In this article we are going to discuss how to train team members when you are in networking marketing.
When you show your team members the tricks of the trade and how to run their business they will succeed which means ... Views: 924
Think of a situation in which you responded positively to a change at work that was suggested or implemented by some one else. List the factors or aspects of the situation that made you respond positively.
Focus on how the change was suggested or implemented rather than on the content of the ... Views: 929
Authentic or Professional?
I’ve been pondering this question a good bit in the last few weeks. It’s on my mind because I am refocusing my business and working to align what I LOVE with what I DO. Frankly, I think this is a good exercise for anyone who recognizes that they ... Views: 1293
Using effective audio-visual training aids in your learning events can help reinforce your verbal message significantly, while stimulating the brains of your learners and tapping into different learning modalities. By creating and using effective support material, you can help ensure that you ... Views: 9411
This book review is part of a series that covers the topic of Corporate Training. The design and delivery of learning to improve performance within organizations using a variety of styles and methods. Barbara Giamanco is the Official Guide to Corporate Training.
What CEOs Expect From Corporate ... Views: 1003
Corporate Teams Need Training Just Like Sports Teams
By Jon R Taylor
Have you ever watched your favorite football team practice before their games? You do not realize what great shape they are in until you watch some of the things they can do. For example, running up and down the bleachers and ... Views: 4752
Holding on to your valued workers doesn’t end with a competitive paycheck. It requires an environment of great management, open communication, empowerment, and recognition.
While the U.S. economy may be growing at a rate of 3-4% each year, employers are seeing a corresponding decrease in ... Views: 1295
Harvard Business Review reported in November 2004 that annual spending on executive coaching in the United States was estimated at $1 billion. Since that time, the business of coaching has steadily gained in popularity and with any field that grows rapidly there are questions.
Some of the more ... Views: 1532
Some would say that we are in a "down economy" and while that may certainly be true for some industries, I believe the real truth is that it is NOT the economy. It’s our attitude!
A couple of years ago, I wrote an article called “We Are What We Think About”. I believed it ... Views: 1294
Most people would probably agree that building and effectively utilizing a strong professional network to create success is simply not an option. Yet when it comes right down to it, many people avoid networking like the plague.
Women, in particular, shy away from the networking process for a ... Views: 994
In a world so full of “me first” attitudes, it is no wonder we see so much turmoil and dysfunction in the world around us. The financial fiasco being played out on the national stage is evidence that something is seriously wrong. Day after day, words of disaster come at us from all ... Views: 961
You've been there. At a networking function someone asks you what your company does, and you freeze like a deer in the headlights. You haven't thought it through so what might roll off your tongue is a lengthy speech that says absolutely nothing. Worse yet, you might default to spitting out a ... Views: 1399
My book "Parallel Mind, The Art of Creativity" is intended to launch my speaking tour on the subject of the creative empowerment in both the personal and professional realm. Now, as never before, everyone needs the information that this book provides.
Parallel Mind is the first in a series of ... Views: 1044
In the United States, Americans watch close to 4 hours of television per day. Sad but true if you do that math over a lifetime. But hey how do I give up CSI and Dancing with the Stars? According to statistics by the American Association of Advertising Agencies, we actually watch 40 minutes of ... Views: 928
Come gather 'round people
Wherever you roam
And admit that the waters
Around you have grown
And accept it that soon
You'll be drenched to the bone.
If your time To you is worth savin'
Then you better start swimmin'
Or you'll sink like ... Views: 975
Research indicates that as many as 70 percent of U.S. firms still do not have successful talent management or succession planning programs. And yet many authorities continue to warn that, despite the current economic downturn, a war for talent is looming. Indeed, the current economic downturn ... Views: 919
Do you wish your field crews and management people were as good as you? Do they often struggle and fail to do things the way you want them done? How long does it take them to master a new task or idea? Would a regular training program make a difference? I recently surveyed more than 2,000 ... Views: 647
Online driving school is something that didn’t exist a couple decades ago. Before the web was a part of our daily lives, you had to go find a classroom and conform to their schedule if you wanted to attend a driver improvement school. Luckily, that’s no longer the case. You can both ... Views: 1380
ABCO Technology is one of the leading Computer Training Schools who prides itself for providing hands-on practical
computer training to both individuals as well as corporate professionals. ABCO Technology is your one stop center
for exceptional training programs in a wide variety of ... Views: 1017
I am sure you would agree that the most important resource of a business is not really the product or service, nor in the customers; it is actually in the employees, without whom the business would not exist. And if the employees are not well then the performance decreases, and with it the ... Views: 1245
On September 1995, one of the most prestigious online shopping sites was founded. eBay is unique because it allows online shoppers, either as individuals or as a group, a wide variety of merchandise that they can buy, sell or trade within their community, their nation or even other with other ... Views: 1126
1 How does your organization tell its story (brand) in an age of web transparency?
2 How does your learning and development team tell the story of your services and/or products?
3 Does your organization buy stories over quality?
4 Do you know (and monitor) your personal brand?
1 How ... Views: 1677
Easy summer salads are the way to go, now that the winter blues are fading into the distance and salad days are here. The best salads are light, bright and easy to prepare.
After all who wants to spend hours slaving away in the kitchen when friends are round for lunch, the garden is in bloom ... Views: 651
Did you know you have an excellent chance of living to age 95, keeping
all your marbles? Jeanne Louise Calment a French citizen, died August 4,
1997, having lived the longest confirmed lifespan – 122 years.
Based on the 2,000 censuses, over 34 million U.S. citizens were over the age of ... Views: 844
By www.customerfocusinc.com.
A recent Google search for “customer service training” produced 272,000,000 links. How can you sort through an overwhelming number of options to find the training program that meets your needs? And how do you know you’ll get the results you’re looking for from the ... Views: 1711
Cupid Isn’t Stupid
Quickest Valentine’s Day Tips for Matchmaking and Dating Success
Did you know that when we meet each other for the first time we evaluate each other on a very deep and super alert subconscious level? The instant we meet someone new we evaluate them with ... Views: 2557
Even trainers need to watch their speech. It’s so easy to pick up bad speech habits and unfortunately, we can develop them just like everyone else. There is a new bad speech habit that many professional speakers and trainers are now developing. It’s the use of what I believe is a new ... Views: 1436
See in your mind’s eye your computer functioning by your point-and-click
commands following the internal software programs controlling operations. If you
click Edit and then Select All, your hardware does not respond with a message
“I don’t feel like it today.” It’s ... Views: 809
Contents:
1. The GenY / intellectual property issue.
2. Top companies customize GenY training programs.
3. GenYs may find your organization as challenging as you find them.
The GenY / intellectual property issue.
As holiday gifts are opened, many young ... Views: 1250
A paper salesman for over 40 years, Frank remembers the day when he was selling paper to butcher shops. The meat wrapping paper his clientele purchased could be customized with a message of their choice. One of his clients handed him a paper with the message he wanted to appear on his wrapping ... Views: 1186
As I have been finalizing my chapter on "WOW! Customer Service" in the upcoming book "Blueprint for Success and Survival" with Dr. Stephen Covey and Ken Blanchard, (Look for in Bookstores in 2008) I have been reviewing my field notes from working with business clients who have successfully ... Views: 1000
Training ROI
By
William Cottringer
Today, employee training has to be more cost effective than ever. Your tight bottom line can't afford the luxury of huge training expenditures without a serious return on investment. Below are the most important goals to focus on achieving in order to ... Views: 984
When I first experienced Cirque du Soleil as a spectator, I became lost in a charismatic landscape, an interplay of myth and reality. One moment I observed a form that looked human, then a bird, an animal and even an insect. Although it was 20 years ago I still remember it most vividly. This ... Views: 4618
Dave recently asked, "If I know the Chief Financial Officer is the decision maker I ultimately want to reach, should I still call the President's office first?"
With every decision it is a good idea to think through: what you have to lose and what you have to gain.
Suppose you call the CFO ... Views: 1549
Dave recently asked, "If I know the Chief Financial Officer is the decision maker I ultimately want to reach, should I still call the President's office first?"
With every decision it is a good idea to think through: what you have to lose and what you have to gain.
Suppose you call the CFO ... Views: 663
Workplace wellness strategies that attack health care cost increases at the cause can make a difference to employees lives, their loyalty and the bottom line. Employers are increasingly taking an active involvement in the wellness of their employees.
Corporate benefit directors are ... Views: 632
While Disneyland may be a world of fantasy, its customer service makes a real impact on their guests as well as their cast members (a.k.a. employees) who provide the excellent care. When service guru's talk of Mickey Mouse customer care, it's a good thing and all ears perk up with CEO's ... Views: 2739
Networking is a major Time Management tool helping us to learn from others, getting introductions more easily, and saving precious resources of time and money in the process. I have accumulated five “Neat Networking?suggestions that might help.
1. Make the list. There is power in writing ... Views: 946
It is said that on an average day in the United States, there will be 17 million meetings. (It makes you wonder how anything ever gets done!) A meeting is two or more people getting together to exchange information. What could be simpler? Yet, it is one of the biggest institutional time wasters ... Views: 996
Is your child stressed out? Some people think only adults experience stress, but it affects our children too. Here's how to help your child manage their emotions.
We often view our kids as happy-go-lucky beings without a care. But children can also experience stress. Not only do they get ... Views: 1257
In a work force of winners, managers think like leaders. They mentor and coach others to bring out their best and encourage them to stretch their capabilities.
Not long ago, I overheard an exchange between a friend and his teenage son. The boy wanted to borrow the family car to attend a ... Views: 2158
Voicemail, automated phone systems, email and other technology have replaced the personal touch when it comes to customer service. Customer frustrations are on the rise. Their number one complaint is that no one really seems to care anymore.
Your customer can tell the difference between ... Views: 1252