Self Improvement Site
On The Internet! Take the Self Improvement Tour
On The Internet! Take the Self Improvement Tour
Communication Skills and Training Articles
Joseph Riggio is The Official SelfGrowth.com Guide to "Communication Skills and Training". You can find complete information on Joseph Riggio and his products by visiting www.josephriggio.com.
SelfGrowth.com Recommended Articles:
Access POWER - by Joseph Riggio- Avoiding Gender Fender Benders - by Submitted on Mar 05, 2008 from Patti HathawayWould you like to gain enlightening, career-building knowledge and the skills that will give you the winning edge when dealing with the opposite gender? Are men and women really that different from each other and how does that play itself out in work situations? One of my favorite books is ...
Views: 1491 - Take The Time To Say Thank You - by Submitted on Mar 03, 2008 from Kerwin HackIn our busy worlds, we sometimes don’t get the time to acknowledge the contribution of another person. People are helping other people all the time, so it is easy just to let it pass without recognising it. When we do, it can end up as a scant “thanks” or “cheers”. Whilst that may land with ...
Views: 1463 - What Was That You Said? - by Submitted on Mar 03, 2008 from Marc Andrew ThompsonHow much of your companies business is done over the phone? As today’s business market changes, more and more time is being spent talking to clients over the phone. Here we rely completely on our voices and how we speak. Are your Tele-staff giving out a professional image? Or are they chasing ...
Views: 474 - Beat Those Nerves - by Submitted on Mar 03, 2008 from Marc Andrew ThompsonAdrenaline – your body’s way of helping you when you need to do something special. Such as give a presentation, or go on a job interview. Yet most of us find it to be our worst enemy. Because we don’t understand what happens to us when we become nervous. If you can pre-empt the effect adrenaline ...
Views: 3644 - 5 Tips To Successful Presenting - by Submitted on Mar 03, 2008 from Marc Andrew ThompsonPublic speaking is the worlds 3rd biggest phobia! Yet it is the most natural, thing for humans to communicate to each other. We in – fact present all day, every day, to friends, colleagues and family. If you watched something really interesting on television last night, the next day you want to ...
Views: 612 - The Art of Dealing With Irate Callers - by Submitted on Mar 03, 2008 from Marc Andrew ThompsonFrom Annoyed to Calm. The Art of Dealing with IRATE CALLERS By Delia Thompson (ATCL/LTCL – Trinity College of London (Speech and Drama) It is quite a challenge working in a call centre that receives complaints. I marvel at these incredible staff members that manage to listen to problems and ...
Views: 2071 - Email Communication Is Dying. What's Next? - by Submitted on Feb 29, 2008 from Raj KumarCurrently there are 3 main types of broadcast Internet messaging systems that you can use to deliver newsletters, e-zines and other informational materials to your customers. I'm not going to cover here internal or intranet messaging systems, the main focus of this article is on the virtual ...
Views: 536 - 4 Types Of Mind, 4 Types Of People - by Submitted on Feb 28, 2008 from Nelson TanBe aware of who you are talking to. During a verbal interaction, regardless of whether it's over the phone, a meeting, a group discussion, in a party, or just plain talk, 4 predominant types of people emerge in the way they speak to you... 1) The close-minded: You will find it very tough to ...
Views: 944 - Communication Is Not A 4-Letter Word! - by Submitted on Feb 27, 2008 from Rosanne DausilioWhat four letter words do we mean? Here are a few: Talk Chat Tell Blab Let's look at ‘talk’ as an example. If I asked you, you could all talk about almost anything at a moment's notice. In the computer in our brain, we have lots of programs--what we think, what we feel or believe about ...
Views: 812 - ***How To Ask For A Raise: The Top Ten Dos, Don'ts, And PowerPhrases For Getting Paid What You Deserve - by Submitted on Feb 20, 2008 from Meryl RunionDo you think you deserve more for what you do at work? Here's how to ask for a salary increase. It happens occasionally. The boss notices what a great job you're doing and he/she spontaneously offers you a raise. Yes, it does happen. But in most of our worlds, if you want a raise, you need to ...
Views: 1452 - ***Some Boats Need To Be Rocked - by Submitted on Feb 20, 2008 from Meryl RunionOne Block in Any Direction My earliest memory of being unable to speak for myself goes back to when I was four years old. I was allowed to cross the street, one block in every direction. When our neighbor found me playing across the street, he didn't believe I had permission to cross. He ...
Views: 1151 - Yes! Live, Live, Live - by Submitted on Feb 19, 2008 from Judy Pearson“Live, live, live!--Life is a banquet and some poor suckers are starving to death.” Auntie Mame Auntie Mame is my hero. As a fictional character in Patrick Dennis’s, 1955 novel and the 1958 movie starring Rosalind Russell, (by the same name) for me, she captures the essence of a “Yes!” life. ...
Views: 1132 - Loving Your Detours - by Submitted on Feb 19, 2008 from Judy PearsonFinding True North Balancing two cups of coffee I slid open the patio door with my toe and leaned into our redneck back yard. Pansies, daisies, and lilies and tons of Miracle Grow couldn't hide the thirty-five bus seats, yards of vinyl flooring, a diesel engine, a stack of tired tires, nor the ...
Views: 1149 - A Blonde Weekend - by Submitted on Feb 19, 2008 from Judy Pearson“The true adventurer goes forth aimless and uncalculating to meet and greet an unknown fate.” O. Henry Carrie, my daughter-in-law is six degrees left of center. She is not your atypical woman by any stretch of the imagination, yet her adventurous nature and flair for the bazaar, actually, ...
Views: 2724 - Visual Aids: Graphs And Charts, Tables And Illustrations Reinforce Your Message - by Submitted on Feb 16, 2008 from George KopsStudies have been established that prove:* • The human brain processes visuals 400,000 times faster than it does text. • Visual aids have been found to improve learning by up to 400%. Other important facts about visual aids:** • Retention of information is six times greater when information ...
Views: 8548 - Building Your Personal Brand Through Effective Communications - by Submitted on Feb 15, 2008 from Deborah DuncanOne of my favorite Dolly Parton quotes is: “Figure out who you are, then do that for the rest of your life”. Of course, that’s easier said than done. Yet there is a growing body of writing and research on helping people to do exactly that…to get clear about their values and their strengths and ...
Views: 1007 - The Six Rules Of Effective Communication - by Submitted on Feb 15, 2008 from Barbara StennesEffective communication is vital if you wish people to understand your viewpoint. It becomes even more crucial in professional settings, as fierce competition means that customers must be convinced that your products are superior to your rival's. Unless you effectively communicate the features ...
Views: 1580 - How-To Do More With Rapport - by Submitted on Sep 02, 2009 from Erik LuhrsAh, the good ole days. What happened to the days when you could open up your shop and be the only butcher, baker, repairman, etc in town? The answer is “Progress.” Progress brought with it more things to do and make money at, but it also brought with a wave of non-stop competition. In ...
Views: 1243 - How Are The Candidates' Presentation Skills? - by Submitted on Feb 14, 2008 from George KopsGreat leaders typically have great communication skills -- both verbal and nonverbal. And you can be certain that one of the politicians stumping the U.S. presidential campaign trail right now, and who will become the next U.S. President, will have an extraordinary set of natural and mastered ...
Views: 975 - Importance Of Effective Communication - by Submitted on Feb 14, 2008 from Barbara StennesNo matter how brilliant and invaluable your idea, it is worthless unless you can share it with others. For this reason, effective communication is crucial at every level of an organization. However, the ability to communicate effectively does not come easily to many people, and it is a skill ...
Views: 3453 - Face-Saving At The Expense Of Problem-Solving - by Submitted on Feb 14, 2008 from Dianna BooherDelayed on a recent trip and sitting in an airline club for a few hours, I overheard this conversation between three thirty-something travelers. Amy, Jeanne, and Bill all arrived together, piled their luggage in the chairs across from me, and began to unpack their laptops. Bill offers to buy ...
Views: 1356 - Managing A Sensory Mismatch - by Submitted on Jun 30, 2010 from Arlene R. Taylor PhDIf I’d heard it once, I’d heard it 100 times. Same record. Same song. Sure the jacket covers, labels, and package shapes were different, but basically it was the same old refrain: “I’m not in love with my partner any more.” By way of introduction, the pair had blurted out, “We’ve decided to ...
Views: 2046 - The Technology Trap For Talking Takes A Toll - by Submitted on Feb 13, 2008 from Eileen McDarghA recent Harris Interactive survey for Whitepages.com released findings on what communication modes are most open to misunderstanding. Not surprisingly, 80% of adults found it most easy to misinterpret the tone of e-mail. Seventy-eight percent found text messages to be misleading, while 71% ...
Views: 860 - Humor And Communication Or ... Cohumorcation®! - by Submitted on Feb 13, 2008 from David JacobsonWhich sounds right? Mr. Communication, Mrs. Communication or Ms. Communication? Yes, You guessed right. Miscommunication. She happens all the time. Let me give you an example. My wife Laurie says to me… “Honey, How does baked chicken breasts sound for dinner?” But I hear… ...
Views: 1638 - People Like To Share - by I recently called a technical specialist at a large company to ask about that company’s quality program. As I began conversing with the man I contacted, I had to explain how little I knew about cosmetics quality and he began to explain in detail what he knew. It’s a common experience. Ask and ...
Views: 757 - 5 Ways To Use Cartooning To Make Your Company A Super Hero - by Submitted on Feb 12, 2008 from Rosemary ReinGo Wild! Go GREAT! Now to WOW!tm Customer Service Training Materials using a Cartoon Character we developed named Fred T. Frog and a Sketch for a 76th Birthday Celebration of 3 Friends. Create WOW Factor and increase retention of your message and brand with Corporate Cartooning. Please don't ...
Views: 642 - The Art Of Communicating - by Submitted on Feb 11, 2008 from Gary BergenskeCommunicating is the art of exchanging information with others. It is the ability to convey ideas and feelings to another person or group through a multitude of available vehicles such as speech, writing, or body language. To properly communicate you must be understood. This requires taking ...
Views: 982 - Successful Two-Way Communications With Your Child - by Submitted on Feb 09, 2008 from Nicholas TanOne of the most frustrating challenges we face as parents is communicating effectively with our child. Though we strive to open an honest two-way line of communication with our child, we become frustrated when it appears their attention isn’t solely on us or the conversation at hand. Yet ...
Views: 863 - The Four Powerful Keys To Virtual Team Success - by Submitted on Feb 09, 2008 from Claire SookmanCreating virtual teams is not challenge-free. Why? Imagine trying to communicate effectively with people you have never met and whose personalities you are not familiar with. If this hurdle is not overcome, establishing successful virtual teams can be extremely frustrating. Why still pursue ...
Views: 1196 - The Ability To Respectfully Disagree - by Submitted on Feb 08, 2008 from Dawn AngierA critical key to success in your career and in your life overall is developing and maintaining good relationships. In fact, "Relationships" is number five of the Ten Pillars of a World Class Business. Our relationships with coworkers, suppliers, spouses, clients, bosses, siblings, employees, ...
Views: 802(2 votes) - Quick And Easy Interpersonal Communication Success - by Submitted on Feb 05, 2008 from Peter MurphyWhatever reason you have for wanting to improve your speaking or listening skills, you can pick up some useful tips from interpersonal communication articles. Reading about the techniques and tips lets you digest the information when you're not under pressure to communicate. It can be a ...
Views: 848 - Best Ways To Start A Great Conversation - by Submitted on Feb 05, 2008 from Peter MurphyOne characteristic of good communication skills is the ability to start a conversation. How are you supposed to start a conversation anyway? Starting a conversation is very interesting and it has been coined with so many names. Bachelors call it pick up lines. Salesmen call it pitches. Writers ...
Views: 1381 - How To Communicate Well Under Pressure - by Submitted on Feb 05, 2008 from Peter MurphyPeople who have great communication skills can communicate well despite being under pressure. Notice the great public relations officers out there. Despite being bombarded with controversial issues, they are still able to remain graceful under such pressure. If you want to be one of these ...
Views: 741 - How To Brainstorm Great Ideas For Conversation Topics - by Submitted on Feb 05, 2008 from Peter MurphyEngaging into conversations with people happen everyday and with the right communication skills, you can pretty much talk about anything under the sun. If you want to become a great communicator then you have to think about great ideas for conversation. If you are a public relations manager ...
Views: 1564 - How To Make A Great First Impression - by Submitted on Feb 05, 2008 from Peter MurphyA lot of things have to do with the first impression and your communication skills certainly play a great role. If you want to make sure that you make a great first impression then you have to talk properly and communicate your ideas effectively. You are not going to impress many people if you ...
Views: 630 - Ten Tricks and Traps for Discussing Politics with Your Coworkers, Family, and Friends - by Submitted on Feb 04, 2008 from Debra FineTypically, there are dozens of topics for "big conversations" at home and in the workplace. Now, there just seems to be one: the presidential elections. How can you participate in discussions about the candidates without risking your job, losing friends, or alienating your significant other? ...
Views: 1881 - 6 Easy Ways To Develop Social Skills - by Submitted on Feb 04, 2008 from Peter MurphyEveryone wants to shine and be accepted by people. If your goal is to achieve a successful life, personal and career, you will need the help of others. And, to feel accepted and get along well with others, you need to focus on developing your social skills to win more attention. For someone who ...
Views: 918 - What Are Social Skills? - by Submitted on Feb 04, 2008 from Peter MurphySocial skills are described as definite approaches applied by an individual to carry out social functions effectively and eventually be regarded as socially acceptable. Your behavior and interactions with others are indicators that reveal your status in the community you are in, if you are ...
Views: 593 - Social Skills Assessment - The Key To A Happier Social Life - by Submitted on Feb 04, 2008 from Peter MurphyOne way of assessing your social skills is to come up with a list of activities that are believed to be useful in gaining social acceptance. Engaging in these activities may improve your social skills if you happen to put them into practice right now. The following activities can help a person ...
Views: 575 - 9 Powerful Ways To Improve Social Skill - by Submitted on Feb 04, 2008 from Peter MurphyConflict in a relationship is literally inevitable. Social conflicts in your work, family, or even personal relationships of the heart can be avoided if you improve social skill. However, poor communication can lead to disagreements and misunderstandings. The stronger the relationship can get, ...
Views: 779 - Sandwiched Boomers and the Valentines Gift of Discourse - by Submitted on Feb 03, 2008 from Phyllis GoldbergThis Valentines Day, are you hoping that your sweetheart will finally write the love song you've been waiting to hear? Or are you taking a more proactive stance - busy shopping for the language of love that is bound to communicate the depth of your true emotions? How couples talk with each ...
Views: 715 - Talk May Be Cheap.... But Your Speech Should Be Priceless! - by Submitted on Feb 02, 2008 from Dale KleinTake a moment and imagine if you will any one of the following scenarios: --You’ve been contacted to schedule an interview for a fantastic job opportunity. --You’ve been requested by your employer to make a key presentation at a Board of Director’s meeting. --You have a ...
Views: 1031(1 vote) - The Process O Negotiating The Rules Wth Your Child - by Submitted on Feb 02, 2008 from Nicholas TanWe all know as parents that discussing and negotiating the rules with our children is never easy. Children are all very different, and what might need to be a rule for one, may not even be an issue for another. That being said, there are many parameters that we set as parents that are the hard ...
Views: 905 - Distortion 101: Taking Words Out Of Context - or - How My Most Frequent Expression Could Be Used Against Me - by Submitted on Feb 01, 2008 from Ellen WoodI watched one of the Presidential debates the other night and it reminded me just how powerful words are. During the debate, all candidates repeated words they wanted to sink into Americans' consciousness. (In computerspeak, I guess we'd call them "keywords".) But one frontrunner candidate, ...
Views: 1496 - 4 Proven Small Talk Topics That Work With Everyone - by Submitted on Feb 01, 2008 from Peter MurphyNo matter which type of setting you are in, be it a professional or personal relationship, it would have started with small talk. If you would not take the initiative to talk with somebody, your social circle would not widen and your business opportunities will be limited to those who you ...
Views: 1331 - Making Small Talk Fun In 4 Simple Steps - by Submitted on Feb 01, 2008 from Peter MurphySmall talk has a way of connecting people in some level, and it actually serves as the starting point of a personal or a professional relationship. Do not worry if you find the thought of making small talk daunting, because a lot of people share the same fear. Some cannot bear the thought of ...
Views: 566 - 3 Keys To Better Small Talk Conversation - by Submitted on Feb 01, 2008 from Peter MurphyDo you want to know how to overcome the challenge of not having anything interesting to say? Some people are afraid of striking up a casual conversation with a total stranger, or with people that they would not normally talk with because of the fear of not having anything interesting to ...
Views: 805 - 4 Great Small Talk Tips That Work Like Magic - by Submitted on Feb 01, 2008 from Peter MurphyIf you have never mastered the art of conversing, then you can probably settle for mastering the art of making small talk. This is a necessity in any social or professional setting - and making small talk is the lesser evil - when you compare it to suffering a long, drawn out and awkward ...
Views: 723 - 6 Powerful Ways To Solve Communication Problems At Work - by Submitted on Feb 01, 2008 from Peter MurphyIs your organization suffering from severe communication problems? Someone once said that "communication is the lifeblood of an organization" - and it truly is. An organization that is experiencing a breakdown in communication will not live for very long because many problems will crop up and ...
Views: 2671 - Taming Your Butterflies - by Submitted on Jan 31, 2008 from David Snell(How to Overcome Nervousness) I had been on television for more than five years — and radio for several years before that — when I had my first really big experience with speaker’s nerves. I was standing in front of four hundred high school journalism students who’d come to a three-day ...
Views: 753