Joseph Riggio is The Official SelfGrowth.com Guide to "Communication Skills and Training". You can find complete information on Joseph Riggio and his products by visiting www.josephriggio.com.
I was thinking the other evening about some ways that we could improve our communications with our customers that we are trying to sell, so I thought why not share them with other people that are involved sales...so here goes:
You probably read wher Robert Bly author of the timeless THE ... Views: 759
Peter Murphy recently interviewed communication expert John Barker. John is a professional coach and author with a Bachelor of Arts degree in Communication Arts and Sciences. He even served in the White House where he worked with the White House Communications Agency.
They discussed ... Views: 792
You’ve done the most difficult part; you have started a conversation and you have got some response from the person you are talking with. That is not the end of the need for questions within the conversation though. A conversation needs to be a bit like a tennis match, where exchanges go ... Views: 770
Are you comfortable with walking up to someone and starting a conversation? Can you get people talking again when they have descended into eerie silence? If you answered ‘no’ to either of these questions, you might benefit from learning a few more conversation starter ... Views: 4207
Being in sales every since I was a child growing up in Brooklyn, New York. I have encountered many reasons for not buying.No, guaranteed I was selling small products-like seeds for gardens, paper subsciptions, Clover Leaf salve ect. As I grew I became involved in selling Fuller Brush products, ... Views: 683
Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don’t listen very well. We’re not trained to listen and we don’t even realize that listening is a skill. People have lost jobs, customers, employees, and relationships ... Views: 1177
Even with the right questions conversation may not flow quite as freely as you may hope. That’s because you need to really listen actively to the answers that you get. A conversation is like a tennis match, with words flowing back and forth like the tennis ball.
Carefully listening to the ... Views: 2607
You know how frustrated you feel when you're in a one-sided conversation, you have something important to say, and you just can't seem to get through.
In a conversation power play, it is assumed that if someone can successfully avoid responding to you, he or she wins. You are supposed to fold ... Views: 1330
Some people need to be right whether they are or not.
No matter what you say to them about a problem, they can explain...
Why they couldn't help making a mistake...
Why they are not to blame because they meant well...
Why it's your fault that they made the mistake....
They're so defensive, ... Views: 1321
Although you know better, you do not apply all that you have learned when it comes to making the most of yourself. If this is true for you, then how are you going to improve?
Awareness is key. Until you spot what you are doing you will not know where to make changes to how you talk to people. ... Views: 2169
At first glance communication with another person seems relatively easy. This month I had two different experiences that showed me how tricky it is to understand what a person does or doesn't say. Taking the time to listen to others is important whether you are lawyer, a manager or an ... Views: 2687
Conversations can be a little difficult and stilted when you first meet someone or start to talk to them online. What you need are topics of conversation that are fun to talk about so that you can both relax and enjoy getting to know each other better. That’s why different forms of ... Views: 1153
Why do we instinctively like some people and find others irritating or worse?
What makes us agree, buy, help . . . or not? Do your gut instincts help or hinder your “LQ” – Likeability Quotient? From an expert on gut instincts, gain insights about how to say it better next ... Views: 1622
Possibly the most common question people have when they seek help for their communication skills is what makes good conversation topics. So many times people worry about what to talk about, even when they are in the middle of a conversation on the abyss of an embarrassing silence.
The important ... Views: 2207
We have all probably been in a situation where we do not know what to say. Once we have broken the ice and began speaking things usually get a lot easier, but whatever situation you are in, whether it be a conversation in a bus line with a complete stranger, talking with your siblings at a ... Views: 2269
Microsoft is such a powerful tool for presentation, but sometimes we are limited by its requirement; you must have a computer with PowerPoint installed. Sometimes we want to send our presentation like photo presentation to friends or families and share with them, but on different operating ... Views: 2119
Almost everyone can talk from a young age; it is quite a different matter altogether to be able to communicate well. Especially if you are trying to communicate in a work setting or with people you do not know well.
You will really need to develop a few more advanced verbal communication ... Views: 2549
I have a problem with the term ‘basic communication skills’; my problem is that this term implies that these skills are very simple and that you are somehow lacking and weak if you don’t have them. Certain communication skills are certainly ‘basic’ to the extent ... Views: 2500
Whatever the level of your communication or whatever your needs are, you will find communication skill builders suitable for you. Communication skill problems are the most significant and harmful difficulties to beset relationships.
That is the case whether we are talking about a relationship ... Views: 1573
Sometimes it can be very challenging to communicate anything with your child. Setting clear expectations regarding what’s acceptable behavior and what isn’t imperative to successfully teaching your child right from wrong. If the parameters are muddled or the child learns that in ... Views: 812
Treoshack.com has a range of diversified online stores specializing in Treo devices and accessories. Treoshack.com primary retail channel, the treo superstore, is a one-stop-shop for all the latest treo products accessories featuring everything from the latest Bluetooth to software and even top ... Views: 758
People forget sometimes that a communication skill may have to be learnt. They are so hard on themselves when talking and understanding people doesn’t come easy – and then so the tension that builds up makes it even harder to have this communication skill.
But you can develop your ... Views: 552
I don’t know about you but sometimes I take too long to get to the point. Instead of listening, my captive audience goes on a mental vacation. They feel talked “at” rather than “with. “ Especially if something is really important to me or I know too much on the ... Views: 1325
Fourteen years ago while teaching Leadership Development Training at the University of Houston I became aware of the fact that no matter which leadership schools we sent our leaders the results seemed to be the same. The leaders had a significant impact on about twenty-five percent of the ... Views: 1140
Whether new to business and commercial life or an old war horse of many campaigns it could be worthwhile checking to see if you are doling out ANGER STAMPS by the book full.
Without you knowing some of your most vital employees may be about to cash in their ANGER STAMPS having just collected ... Views: 1410
Most people are commenting they will just be happy when the ads finally stop! It was a commentary from a radio reporter covering the final hours of campaigning in the Iowa caucuses that could very well determine the next president of the United States. The candidates are pulling out all the ... Views: 1158
Communicating with our children can be a difficult task at times. We feel like they’re not listening to us; they feel like we’re not listening to them. Good listening and communications skills are essential to successful parenting. Your child’s feelings, views and opinions ... Views: 710
Tremendous subtlety of meaning is conveyed by voice. Not just nuance and emotional context, but basic meaning of words varies according to vocal inflection.
The words you choose to speak serve as platforms from which your tone of voice creates meaning. Tone of voice creates meaning. Think of ... Views: 1573
It might sound an over-simplification, but it’s true. The best way of improving communication skill is through practice. There are some easy and fun ways that you can improve your communication skill, though, so you needn’t worry about it being too hard to do. You will probably be ... Views: 856
Fax machines are multi purpose devices that fax, scan, copy, and send faxes over the internet to email addresses. The number of models and choices in fax machines is overwhelming. Fax machines can be bought online, retail, through the television shopping network or from mail order catalogues. ... Views: 1128
Possibly the most important skill you could ever learn is how to communicate effectively with other people; having the right type of effective communication skill will help you in all areas of your life; that could be in your work, with your partner or spouse, with your friends, or anyone that ... Views: 4876
Communication sounds easy, doesn’t it? However, it can be very difficult, especially when we are dealing with people we don’t know very well. Not knowing someone well can mean you don’t always know how to speak with them. This can be the main problem in effective communication ... Views: 6455
As a former telephone system sales person I have listened to many people as they make and receive telephone calls. Some people are really good at it and others need improvement. Today with so many cell phone users calling from just about anywhere we all can be authorities on what makes a good ... Views: 620
Communication in the workplace is a very important matter but with so many people involved, all with different personalities and varying levels of understanding – communication can be difficult and misunderstandings can arise.
Workplaces can be hectic places where messages are flying ... Views: 986
Having good interpersonal communication skill is a combination of being able to say what you mean clearly and concisely, and being able to take on board other people’s opinions and adapt what you say accordingly, as well as making them feel they can speak freely.
To do that, you’ve ... Views: 1928
This article will show you how to improve communication skill in just a few easy steps. Communication skill doesn’t necessarily come naturally. The reason it’s called a skill is that it takes practice and it can’t be acquired overnight, so don’t beat yourself up over it ... Views: 686
Good communication skill means the ability to be understood, but it also means more than that. Have you ever noticed how good conversationalists have the ability to light up a conversation and inspire others to join in? You can learn to be like that too. Remember - any good conversation is a ... Views: 29365
Have you ever wanted to be able to motivate the people around you? What if you could be a more meaningful contributor at work by inspiring others and finding a way to coordinate individual priorities and goals with the strategic vision of the organization? Does any of this sound intriguing? If ... Views: 1386
Do you ever leave conversations at work wondering why you bothered opening your mouth? Do you sometimes wonder how many times you have to tell somebody something in order for them to get it right? Do you feel that just don’t listen? If so, then perhaps you need to know how to communicate ... Views: 733
It was February 4th of 1999. 12:40 a.m. A young man – an immigrant from Guinea – stepped out of his apartment onto the stoop, in the Bronx. He was a student, studying at night, and selling various items during the day in Manhattan to make a living. Tired at the end of a long day, he stood ... Views: 553
Effective Listening
All too often we are far more enthusiastic about talking than we are listening. Yet it is so vital if we are to communicate effectively. Most breakdowns in relationships are caused because people talk at each other without really making contact. Unless someone hears what has ... Views: 947
Talking is the easy part; really communicating so that you say something worthwhile and people listen to understand your message as well can be more of a challenge. If you are to exchange useful information and react with people who are resistant to your communication through fear, anger or ... Views: 965
As Sarah wound her way past the tables and toward the stage to get her "Top Salesperson Award" at the company's annual dinner, her colleagues were mumbling about how someone with the firm only a year could have sold more than anyone else. Sarah was pleasant enough, but hardly the gregarious ... Views: 629
Talking to people doesn’t need to be frightening. Making conversation can and should be relaxed and fun, especially in the informal conversations on which this article focuses. There are three main reasons to engage in informal conversation like you would do with your friends or people ... Views: 528
The world is full of potential friends for you. You just have to meet them and make them feel that they like you. You’ve got to like them too, of course. Friendship is a two-way street and you have to believe that you are a likeable person that people will want to get to know. It ... Views: 1580
Is your communication getting you all the results you want? Do you really want to find ways to enhance your persuasive skills? If you could improve one aspect of your communications skills, what would it be? Would asking questions make a difference?
The person with skill has the power and ... Views: 738
No one ever has too much confidence - ego, yes, confidence no.
Do you keep in mind that your walk and posture bespeak your confidence before you begin your pitch? They influence your audience of one or one hundred to make initial decisions about your capabilities … before you even shake ... Views: 1036
There are two distinct ways to use employee communication; one is to inform employees about what is happening in an organization, the other is to engage employees in the process of change. In this article we are going to highlight 3 case studies that demonstrate clearly the different techniques ... Views: 875
Despite attention to four-color brochures, meticulous grooming and letter-perfect newsletters, consultants constantly undermine their hire-ability and employees hurt their promotability through sloppy language skills and inappropriate word choices in their communication. What point is shined ... Views: 739
On an online network, the subject of word use became a topic of discussion. This is a worthy topic of discussion anywhere, but it seems especially important online, where the written word becomes the primary means of communication.
Several subtopics emerged in our discussion, including jargon. ... Views: 897