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Communication Skills and Training Articles
Joseph Riggio is The Official SelfGrowth.com Guide to "Communication Skills and Training". You can find complete information on Joseph Riggio and his products by visiting www.josephriggio.com.
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Access POWER - by Joseph Riggio- How Talk Show Hosts Can Boost Your Conversation Skills - by Submitted on Sep 27, 2009 from Royane RealDo you want to improve your conversation skills? One good way to pick up tips on making conversation is easily available to you every day. If you want to learn how to be a good conversationalist, a really useful place to start is by watching television! Not just any television shows - you can ...
Views: 5271(2 votes) - Employee Disciplinary Action – Steps You Can Take To Protect Yourself and Your Nonprofit Organization - by Submitted on Sep 25, 2009 from Sharon MikrutDisciplining employees can be time consuming, difficult, and challenging. However, if you want the disciplinary action process to go as smoothly as possible, it is important to develop clear policies and procedures that will result in a strong disciplinary action program. By having a solid ...
Views: 3556(4 votes) - Are You Hearing What I’m Saying? – 10 Tips That Will Help You Improve Your Listening Skills - by Submitted on Sep 25, 2009 from Sharon MikrutErnest Hemingway once said “When people talk, listen completely. Most people never listen.” How true that is. How many times has someone asked you how you were, but doesn’t take the time to listen to your response? They may cut you off, start talking about themselves, or walk away. If ...
Views: 3468(8 votes) - How Heavily Do You Rely on One Person for Key Activities - by Submitted on Sep 24, 2009 from Gina GardinerHow heavily do you rely on one person for key activities? How much stress is your staff under because there is no one who can fulfil their function if they were to go on holiday or to be ill? What contingency plans do you have in place for dealing with the sudden disappearance of one of ...
Views: 1459(1 vote) - The Psychology of Selling: Telemarketing 1 - by Submitted on Sep 23, 2009 from Mark AnthonyThe key to higher sales is developing a presentation that taps into your prospect's psychological needs. Each phase of the sales process satisfies a need that moves your customer closer to the sale. In a telemarketing presentation, tapping into your prospect's psychological needs allows you to ...
Views: 1456(2 votes) - The Art of Communicating - by Submitted on Sep 23, 2009 from Mark AnthonyINTRODUCTION: There are several basic skills that you need to acquire in order to improve your interpersonal communication skills. Effective communication is an essential part in our everyday lives. In this seminar you will be introduced to the basic interpersonal skills, which in turn will ...
Views: 940(3 votes) - TEN WAYS TO IMPROVE TELEMARKETING - by Submitted on Sep 23, 2009 from Mark Anthony1. Ask "am I catching you at a bad time?" 2. Delete the 'reading from a script' sound. 3. Change tone and pace of voice so it is similar to that of the person you are talking to. 4. Never argue with a customer even when you must defend your position. 5. Ask questions, ask questions, ask ...
Views: 763(2 votes) - RADAR: THE CONSULTATIVE SELLING TOOL TO UTILIZE YOUR NATURAL STRENGTHS - by Submitted on Sep 23, 2009 from Mark AnthonyUncover the prospect's need while establishing trust and credibility. Once you have a clear marketing and sales understanding of who your prospect is, how to find them, and how to get their attention, you must learn how to get them excited about what you have to say. This is a crucial part of ...
Views: 826(2 votes) - Increase Lead Conversions on Your Website With 24-7 Live Chat While Reducing Site Abandonment - by Submitted on Sep 22, 2009 from Mark CrosbyInternet marketing is truly amazing and the lifeblood of many businesses today but if you want to really get the most out of your website sales you should definitely consider adding live chat services. The one thing that websites lack is personal contact but that is no longer the case when you ...
Views: 599(1 vote) - 6 Ways to Make a Great First Impression - by Submitted on Sep 21, 2009 from Adam Young6 Ways to Make a Great First Impression The saying, “You only get one chance to make a first impression” is used often because it is very true. When meeting someone for the first time, how you act and what you say has a considerable effect on the other person’s view of who you are. It can ...
Views: 1220(1 vote) - 4 Simple Steps to Feel the Fear...And Do It Anyway! - by Submitted on Sep 20, 2009 from Danish AhmedHi Everyone!! Fear Factors: 4 Simple Steps to Feel the Fear...And Do It Anyway! 1. Feel It. This can be the most difficult step. It's natural to want to get past our fear and not feel any anxiety. In our attempts to "overcome" fear, we tend to sometimes ignore it or suppress it... That ...
Views: 6364(3 votes) - 3 Steps to The Art of Conversation - by Submitted on Sep 19, 2009 from Danish AhmedDo you want to feel more love and connection in your life? One way to accomplish this is to have more conversations! It's that simple. Think about it... Have you ever been in elevator with a dozen people and nobody said a word to each other? Why do we sometimes hesitate and stop ourselves ...
Views: 5030(15 votes) - Communication Tips that Work - by Submitted on Sep 18, 2009 from Carole Hodges1. Listen to other people. The most successful people let others talk more than they do. Use questions to expand the conversation beyond small talk. Ask probing questions to elicit a person’s dreams and passions. Uncover ways that you can contribute to others and take action immediately. 2. ...
Views: 3019(7 votes) - 7 Ways to Empower Your Communication - by Submitted on Sep 18, 2009 from Carmen Brandt WolfMost of us spend a good part of our day communicating with people. We may be talking to our kids, spouse or co-workers, or we may be talking to a classroom full of not-so-eager students. The way we communicate touches every aspect of our lives. In fact, we spend so much time communicating, we ...
Views: 1175(1 vote) - Effective Communication Strategies In The Workplace: 3 Ways To Get Your Point Across - by Submitted on Sep 17, 2009 from Michael LeeHaving effective communication strategies in the workplace poses many benefits. They make for a more productive and healthy work environment. Unfortunately, a lot of people don’t really know how to communicate themselves properly. Let me give you an example… Isn’t it funny how a simple ...
Views: 3990(1 vote) - 5 Top Tips for a Great Presentation - by Submitted on Nov 11, 2009 from Heather BuckleyHere a five quick and easy tips to help you through a presentation: Your handouts should not be the same as your presentation slides. Ideally they should contain a lot more information than your slides, enough so that even someone who wasn't present at your presentation would be able to ...
Views: 1630(3 votes) - Become Self Aware - The Arts of Communication - by Submitted on Sep 15, 2009 from Herb HunterBecoming self aware and the arts of communication is extremely important. Have you had a conversation, where someone tells you "I'm not fond of it", "not the way I would do it", "That concerns me...", etc. Regardless of the tone they use, our human instinct is to immediately defend, fight or ...
Views: 1658(3 votes) - What Are the Five Realtor Red Flags? - by Submitted on Sep 15, 2009 from WEE DILTSIntroduction: Realtors have a National Code of Ethics. Their professional organizations, local, state and nationally all subscribe to this Code of professional behavior. Most Realtors follow and adhere to the Code; however, as in any profession there are the few who don’t. It is these few ...
Views: 1276(1 vote) - Top 20 Global Marketing & Communications Mistakes - by Submitted on Sep 15, 2009 from David ArnoldAlthough sometimes cringe-worthy, examples of global marketing bloopers are a useful means of appreciating that we are not all the same. For any company or business conducting a marketing campaign abroad they must take linguistic and cultural variations seriously. Below we have provided a ...
Views: 1425(1 vote) - Coaching Gen Y? Don’t be like the Wolf in Sheep’s Clothing - by Submitted on Sep 15, 2009 from Juliette RobertsonThe story I’m about to share with you is over 2,600 years old, yet its morals still apply to any manager today who wants to coach their staff. It was told by the Greek fabulist named Aesop; you may have heard of him. He was a slave who lived in sixth century BC and eventually was freed by ...
Views: 1685(1 vote) - The Power of Words (Inspiring Article & Audio) - by Submitted on Sep 14, 2009 from Danish AhmedHear a Special Audio Message about The Power of Words, right now. Click the "Play" button on the following web page. http://PlayAudioMessage.com/play.asp?m=83204&f=WFVHMV&ps=14&c=33CCFF&pm=2&h=29 Or, you can read the story here... The Power of Words "The Power of Words" was the ...
Views: 2512(24 votes) - Every person speaks a different language. - by Submitted on Sep 14, 2009 from Sharon SaylerEvery person in the world speaks a different language. How often are we surprised when we don’t understand someone or someone doesn’t understand us? Consider for a moment, maybe you are not speaking the same language. There’s an old saying: “It isn’t what you said that’s important, it’s ...
Views: 1988(3 votes) - Is that really true? - by Submitted on Sep 14, 2009 from Sharon SaylerNow, this is cool…last week, my little blurb to you was about the idea of being mindful of what we say. I got this wonderful “comment” from Hannes in Belgium. Hi Sharon, I’d like to add that we as listeners have also a huge power over words. I find this often underestimated and ...
Views: 1559(1 vote) - Tell me more... - by Submitted on Sep 14, 2009 from Sharon Sayler“…If thought corrupts language, language can also corrupt thought…” ~George Orwell At times, things just come out of my mouth… and it’s not until it falls out of my mouth that I’m aware it has an assumption (or two.) Last week, I was trying to express myself to my friend Sparks; it just ...
Views: 1539(2 votes) - Smile - by Submitted on Sep 14, 2009 from Sharon SaylerHow can I make you smile today? I called a local company the other day to make an appointment… The woman that answered had a smile on her face… even over the phone, I could just tell. She made me smile by not only her friendly pattern, but what she said, “Thanks for calling ‘X’. This is ...
Views: 1742(3 votes) - Choice - by Submitted on Sep 14, 2009 from Sharon SaylerMy friend Stephen attended a workshop over last weekend. As he relayed the event, he commented that the instructor had a favorite response to many questions… “Your choice.” It is our choice, isn’t it? Yet, life doesn’t always feel as simple as those two words make it seem. Sometimes, you ...
Views: 1574(1 vote) - Attract Other People to You With a Friendly Face - by Submitted on Apr 26, 2010 from Royane RealWhen you are with other people, do you let them get to know the “real you”? Or do you hide yourself from others, always acting stiff and polite? In some societies, people behave very formally with each other. In those societies, you will be more respected if you are distant and courteous, ...
Views: 4451(3 votes) - How to Understand People - by Submitted on Sep 17, 2009 from Carol DysartLearn more about DISC Personality Profiles. We'll show you how to add value to your students and enhance any Consulting, Teaching, Training or Coaching process by first getting acquainted with them and showing them how to "people-read" in every area of their lives! People-Reading shows you what ...
Views: 948(2 votes) - Positive Intent - by Submitted on Sep 10, 2009 from Christiane TurnerThere is a very important principle, called the “Positive Intent“. Positive Intent means, that there is always a positive function or purpose for what is currently happening in our lives. For example a behavior we don't like about ourselves, like getting angry when our kid whines, or getting all ...
Views: 8806(2 votes) - The Do's and Don'ts of Business Meetings - by Submitted on Sep 10, 2009 from Adam YoungWhen properly planned and executed, meetings can be an efficient way to share information or solve problems. When meetings are disorganized, scheduled without reason, too often, or not often enough, they become a waste of time and energy, and are a frustration to everyone. Meetings can be a very ...
Views: 2505(5 votes) - "The 3 types of people and the role they play in our future" - by Submitted on Sep 10, 2009 from SCOTT LIFER“The 3 types of people and the role they play in our future” When times get tough we tend to forget what makes the world go around. Financial collapse, big government control and collectivism, bailouts and an overall mood of apathy towards life is the recipe for disaster if we don’t wake up ...
Views: 1704(6 votes) - ***The Talk: The Tennessee Expert - by Submitted on Jul 12, 2011 from Emily Erickson-SandstromThe lanky blond man bends to come in the door of the deposition room. I am there with my Stenograph set up ready to go. It's always best when an expert witness is the first to arrive: You can chitchat with him, put him at ease, find out what he is an expert in and how he talks, because you ...
Views: 2899(1 vote) - The Death of Certainty...I Think! - by Submitted on Sep 09, 2009 from Jim BouchardThe two weakest words in the American lexicon: “I think…” Is it just me or does nearly every expert commentary on any serious life altering issue now start with the words “I think?” I’m sick of it! I don’t want to listen to anymore “I think,” tell me what you KNOW! You’re the expert! I ...
Views: 1796(3 votes) - Public Speaking - Six Tips for Handling Questions with Ease - by Submitted on Sep 09, 2009 from Gilda BonannoOften once you're finished delivering a presentation, the audience will ask questions. This question-and-answer time is still part of your presentation and you can prepare for it in the same way that you prepared for the rest of the presentation. Handled appropriately, questions give you a ...
Views: 1357(2 votes) - Cut Out These Cliches, Overused Expressions & Tired Words - by Submitted on Sep 09, 2009 from Gilda BonannoIs your communication full of clichés and tired old expressions? In public speaking, frequently using phrases like "you know" and "see what I mean" can be just as distracting to your listeners as frequently using filler words like "um" and "ah." These tired and overused words and phrases ...
Views: 3817(3 votes) - Public Speaking - Face Your Fears - by Submitted on Sep 09, 2009 from Gilda BonannoIf you're like most people on the planet, you have fears. And like many people, you may be afraid of speaking in public. Whether it's a mind-numbing, knee-knocking, stomach-churning fear, or a milder, less invasive, I'd-rather-not-be-doing-this fear, it can get in the way of your professional ...
Views: 1321(3 votes) - Three Techniques to Keep Your Audience on Track - by Submitted on Sep 08, 2009 from Sheri JeavonsHave you ever attended a presentation and felt as though the presenter was talking at you rather than to you? Great presenters involve the audience in their presentations by engaging them with questions, encouraging two-way communication, and making sure the information they’re delivering ...
Views: 799(2 votes) - Sperm or Egg? How do You Create Success? - by Submitted on Sep 07, 2009 from Steve SisgoldDuring the 2008 presidential debates, the Wall Street Journal reported that Michelle Obama told Barack to get out of his head and into his body-to sit back and let his feelings flow. In the language of Whole Body Consciousness (WBC) that I have sketched out in my book, What's Your Body Telling ...
Views: 2286(4 votes) - Is your Computer Slow? Optimize It with the Right Tools - by Submitted on Sep 07, 2009 from Emma ElleThe truth is that teams do not get slower as they age, a slow computer is a signal that something is literally holding your PC back and affect their performance. And the good news is that you can do something about it. Many things can affect the performance of his team, little memory to a ...
Views: 645(1 vote) - Influencing the Interviewer to Hire YOU! - by Submitted on Sep 05, 2009 from Debora McLaughlinWant to learn the 5 key strategies to make you the candidate of choice? Too many professionals are not hired because they either don't articulate their top contributions concisely or in a manner that aligns with the current offering and interviewer or they don't have a large enough vision of ...
Views: 1095(2 votes) - Creating Passive Income: How To Make People Understand? - by Submitted on Sep 05, 2009 from Sandeep NathMaking people understand subjects not taught in school is difficult... and therefore so well worth it! How to create passive income is one such subject. Research by various noted gurus establishes that all people can be categorized in four personality types. 1. The Sales personality, which ...
Views: 1365(1 vote) - Building Rapport Over The Phone: 3 Steps To A Pleasant Phone Conversation - by Submitted on Sep 04, 2009 from Michael LeeBuilding rapport over the phone may seem a little daunting at first, but it’s actually quite easy. Unlike face to face conversations, you don’t have to worry about looking awkward or doing something that might embarrass you in front of the person you’re speaking to. When it comes to building ...
Views: 4901(1 vote) - 10 tips to Overcoming Fear of Public Speaking - by Submitted on Sep 08, 2009 from Richard DennyIf you have never spoken in public before you more than likely dread the thought of it, or if you have had a bad experience you may now have a crisis of confidence. Let me assure you these fears and more can be overcome. Here are the most common:- •Fear of drying up •Fear of ...
Views: 1434(2 votes) - 8 Ways to Improve you Verbal Skills - by Submitted on Sep 08, 2009 from Richard DennyVerbal communication is used in countless ways whether for a meeting, or talking to someone 1-on-1, having the correct verbal skills are a valuable source. It is so important that the tone, volume, pace of your voice, is colorful and joyful to keep the listeners interested to what is being said, ...
Views: 5234(6 votes) - 10 great tips for better communication - by Submitted on Sep 04, 2009 from Richard DennyProbably the most important skill anybody needs today in private enterprise is the one rarely taught in our education system - how to communicate? This is the skill that gets people their first job, helps them get promoted, creates respect and trust from meetings, develops confidence in others, ...
Views: 1690(3 votes) - High School Transition… - by Submitted on Sep 03, 2009 from Nancy McKinneyWhere does the time go? It seems like only yesterday I was just planning for the summer camps, swim lessons, visits to grandparents, and a family vacation. And now all of the activities are nearly done. I thought summer seemed to go fast when I was a kid, wow it goes really fast as a parent. ...
Views: 1176(1 vote) - You Are What You Write! - by Submitted on Sep 02, 2009 from Theresa BehennaAre you Linked Up to here and Twittered out to there? Do you have your best mug shot on Face Book? In today’s high tech world of texting, tweeting and emails there are more communications but less personal contact. This translates into a greater risk of being misunderstood with the written word. ...
Views: 1430(3 votes) - How to Improve Your Listening Skills - by Submitted on Sep 02, 2009 from Jonathan Steele, RNAre you actively working on improving your listening skills? Before you get the listening exercise, consider what is involved in listening. With all the advances in communication mankind has made, there is still an area of communication that has been neglected. The art of listening is a skill ...
Views: 2544(2 votes) - Forgot What to Say? Help is on the Way! - by Submitted on Sep 02, 2009 from Sheri JeavonsHave you ever been in the middle of a presentation when all of a sudden your mind goes completely blank? You’re delivering your content and next thing you know, you’re at a total loss for what to say next. When this happens, you may start to ramble or you may begin using non words like “um” or ...
Views: 791(2 votes) - Empower Yourself with NLP - by Submitted on Sep 02, 2009 from Carolyn RigieroEmpower Yourself with NLP If you have ever heard the term Neuro-Linguistic Programming (NLP) and its Representational Systems, you probably were intimidated and shied away from further contact! But with just a simple understanding of the process, everyone we encounter in our daily life becomes ...
Views: 3158(4 votes)