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Communication Skills and Training Articles
Joseph Riggio is The Official SelfGrowth.com Guide to "Communication Skills and Training". You can find complete information on Joseph Riggio and his products by visiting www.josephriggio.com.
SelfGrowth.com Recommended Articles:
Access POWER - by Joseph Riggio- Calming Conflict - by Submitted on Aug 05, 2009 from Ellen SmolkoThere are two universal truths about conflict: 1) everyone experiences it, and 2) no one really likes it. Conflict, at best, is a disagreement; at worst it can be intensely destructive. But can conflict also be a positive experience? I believe it can be a constructive – or even welcome – ...
Views: 1807(3 votes) - Baby Steps! - by Submitted on Aug 04, 2009 from Michael JonesThink back to a time in your life when you had to learn a new skill. Were you able to perform that skill to complete perfection the very first time you tried it? My guess is no. Chances are you made a mistake. Maybe even a lot of mistakes. But, if you stuck with it, you gradually ...
Views: 1279(1 vote) - Effective Conversational Skills: 3 Amazing Ways To Enhance Your Conversational Skills - by Submitted on Aug 04, 2009 from Michael LeeIn the corporate world where you’re constantly required to come up with presentations, or in situations where you need to make connections, you’ll definitely need to brush up on effective conversational skills. I’ve seen people develop these skills rapidly just by concentrating on a few key ...
Views: 1934(1 vote) - I Am So Sorry! - by Submitted on Aug 26, 2009 from Diane CraigA Few Words on Apologies Last fall, on a walking tour of downtown Toronto with my son, a particularly attractive building caught my attention. I was so busy admiring its architecture that I didn’t see the bench in my path. Boom! I took a tumble worthy of a Hollywood stuntwoman. It was ...
Views: 1306(1 vote) - Learn To Deal With Really Annoying, Irritating, Frustrating, Aggravating People - by Submitted on Aug 04, 2009 from Diane NeumanWho is the one person who always raises your blood pressure, causes you to mumble to yourself and always darkens your otherwise beautiful day like a shadow across the sun? WRITE the name of that person on a scrap of paper. No, it isn't enough to simply THINK the name. It's time to bring that ...
Views: 1945(1 vote) - Leadership: The Power of Extemporaneous Speaking - by Submitted on Aug 04, 2009 from Gene GriessmanAbraham Lincoln wrote: "Extemporaneous speaking should be practiced and cultivated; it is the lawyer's avenue to the public. However able and faithful he may be in other respects, people are slow to bring him business, if he cannot make a speech." When Lincoln spoke of extemporaneous ...
Views: 1473(1 vote) - How to Think Like Lincoln - by Submitted on Aug 04, 2009 from Gene GriessmanThink through, then follow through is good advice. If you do heavy lifting with your mind, physical lifting can be efficient, productive, and pleasant. Abraham Lincoln, one of the greatest thinkers the United States has produced, grew up in a culture that held thinking in low esteem. With ...
Views: 665(1 vote) - How to Predict Behavior Like Abraham Lincoln Did - by Submitted on Aug 04, 2009 from Gene GriessmanAbraham Lincoln had an uncanny ability to predict behavior. For example, when Lincoln was President, he told one of his associates how every member of Congress would vote on a particular bill. To make the point, he wrote down what their votes would be. Sure enough, when the votes were ...
Views: 724(1 vote) - Peter Fogel's "Why You Never Want to Turn Your Back on Your Audience!" - by Submitted on Dec 18, 2010 from Peter FogelThere is a major 'problemo' that a lot of speakers sometime fall into when using Power Point. I call it upstaging yourself. 'Upstaging' is a 'technique' that stage actors have been using 'against' each other since Greek times. It happens when one actor moves up the stage which in turn makes ...
Views: 3178(5 votes) - Adventures in Customer Service... two stories - by Submitted on Jul 31, 2009 from Mary Dee FreemanGood customer service is grounded in its ease of use for the consumer. If it’s difficult to reach you, they will go somewhere else. It’s something I’ve always known. At least, I’ve known it for so long I don’t remember how or when I learned it. It’s such a simple idea. Why is it so difficult ...
Views: 1199(1 vote) - The Art of Marital Conversation - by Submitted on Jul 30, 2009 from Intent.com AuthorsThe problem with communication … is the illusion that it has been accomplished. ~George Bernard Shaw The day at work has been horrific. Emails never stopped. The voicemail light kept flashing. The boss needed the information yesterday. And to top it all off, you had a fight with your ...
Views: 761(2 votes) - The Actor Metaphor: The Confidence of Knowing Who You Are by Eric Stone - by Submitted on Nov 16, 2009 from Eric StoneHuman beings organize their behavior as a function of the milieu they are in or think they are in. Seldom, do we realize that it is the milieu that controls our behavior patterns, not the behavior itself. Our overall demeanor at a bar is different than at work, at home with our children or while ...
Views: 4124(2 votes) - You’ll Never Get Stuck In Email Traffic Again - by Submitted on Jul 30, 2009 from Jürgen SchmechelOver the past 10 years email has become one of the most utilised means of communication, in the office and the private. It is a fantastic way of corresponding, because you do not have to wait for the post to be collected and delivered and in many cases it’s even better than the telephone, ...
Views: 1095(2 votes) - 3 Easy Ways To Improve Any Relationship - by Submitted on Jul 31, 2009 from Laurie-Ann MurabitoRelationships are all around us, from our family members to fellow colleagues to customers and to our friends. There are three easy things you can do today to instantly change the relationships in your life. Listening When was the last time you really felt you were heard? Many of us do not ...
Views: 1051(1 vote) - Accenting the Positive: Simple Tips for Accent Modification - by Submitted on Jul 30, 2009 from Lynda WilnerToday’s global marketplace allows us to communicate and conduct business throughout the world. Our daily lives are enriched with a multitude of cultures and accents. Daily communication provides ample opportunities to interact with individuals who speak “American English” as a second ...
Views: 4114(2 votes) - Make the Most Abused Tool in Any Office, the Telephone - An Assest rather Than a Liability! - by Submitted on Jul 30, 2009 from john wilsonIt may seem odd, but "the" most abused business tool in use today is....The Telephone! Yes, the telephone. Whether it's on the corporate side with endless commands, "Dial one for English, two for Spanish, three for customer service, four for sales" the list really does go on and on. Or home use ...
Views: 522(1 vote) - The 3Cs to building Critical work place relationships - by Submitted on Jul 30, 2009 from Executive Coach InternationalThe amount of time that you spend at your work place takes up almost 50% of your time. Since so much of our lives and energy are consumed by our job, isn’t it then important and natural that we learn to not just work well with our colleagues but build up great relationships with them? Many ...
Views: 1860(1 vote) - Talking Heads - Dealing With People Who Won't Shut-Up - by Submitted on Jul 30, 2009 from Gian Fiero |We have all been in situations with people who seem to be talking at us instead of with us. They just open their mouths, take aim, and commence to rapidly moving their lips. It doesn't matter that we don't (or have the chance to) interact or interject, they just keep on going...and going...and ...
Views: 2661(3 votes) - Conversation Starters For Shy People: 3 Shy-Proof Ways To Start A Conversation - by Submitted on Jul 30, 2009 from Michael LeeAre you so shy that you can’t even start a decent conversation with someone you like? Well, don’t worry. There are conversation starters for shy people that can really get people talking and help you feel more comfortable in your own skin. After you read this article, I’m confident you’ll ...
Views: 5836(1 vote) - The Antisocial Aspect of Social Networking - by Submitted on Jul 29, 2009 from Gian Fiero |It's estimated that more than one-third (35 percent) of U.S. adults have a profile on a social networking site, according to the Pew Internet & American Life Project's daily tracking survey of 2,251 adults. A more practical survey can be done just by thinking of the number of people you know who ...
Views: 3969(2 votes) - <b>5 Steps For Taking Calculated Risks To Succeed</b> - by Submitted on Jul 28, 2009 from Cookie Tuminello“Take calculated risks. That is quite different from being rash.” – General George S. Patton A few years ago, I was asked to teach a workshop called, "Dreams Never Die - How to keep your dreams alive after 50". It is true that dreams never die, but they can wind up fading into the woodwork of ...
Views: 503(1 vote) - Enthusiasm is Contagious! - by Submitted on Jul 28, 2009 from Michael JonesHave you ever seen a speaker who thrilled you down to your toes? How about just the opposite? I’ve seen both and unfortunately, the boring ones far outweigh the exciting ones! Let’s examine two people; Ferris Bueller and his teacher - played by Ben Stein. The teacher just plodded ...
Views: 1194(1 vote) - *** Body Listening - by Submitted on Jul 27, 2009 from Paul ChekTruly hearing someone when they’re speaking to you can be far more challenging than you might imagine and there’s lots of training out there to help you become a better listener. Most of this training, however, misses out on an important first step to genuine communication. When it comes to ...
Views: 2330(2 votes) - What’s Love Got to Do With It?Submitted on Jul 24, 2009 from Ann Ronan, Ph.D.Why am I talking about love in the context of business? And no, I don’t mean a passionate office romance. I’m talking about the fact that loving my clients has been a key to success in my business. It hit me several years ago when someone asked me the secret to my success...without ...
Views: 1654(3 votes) - Considering Cutbacks? Conflict Gives You Choices! - by Submitted on Aug 06, 2009 from Alberta FredricksenEconomic times are bad! Finances are tight! I can’t afford to carry these people! Sound familiar? If you add your energy to this choir of voices in conflict, you are actually creating a reality that you don’t want! How DO you deal with conflict and financial realities without adding ...
Views: 1221(1 vote) - Spa & Beauty Salon customer service and client management training! - by Submitted on Dec 28, 2009 from Scotty FerrellSpa/ Salon Training #1 -Customer Service is a key focus to make your Beauty Business succeed. But, What does customer service really mean for your business? Think about Customer Service. Q & A Goals to develop customer service. a.) Are all of your employees truly on the same page ...
Views: 8780(4 votes) - How to Turn the Dysfunctional Workplace into an Environment Where People Actually Want to Work - by Submitted on Jul 23, 2009 from Roxanne EmmerichWe've all been there. You walk into a bank, restaurant, or store and suddenly feel it, that vague sensation that all is not well. It drips from the ceilings and sits in puddles on the floor. The employees are lost in thought, unable to decide whether they'd rather be somewhere else or stay and ...
Views: 819(1 vote) - Employers and Employees: Partners or Enemies? - by Submitted on Jul 23, 2009 from Cookie Tuminello“I have long been convinced that…employers and employees are partners, not enemies: that their interests are common, not opposed: that in the long run the success of each is dependent upon the success of the other.” ~ John D. Rockefeller, Jr. This is so right on, John. I totally agree. Wake ...
Views: 946(1 vote) - The Art of Rapport in Building Life Long Patients - by Submitted on Mar 01, 2021 from Dr Rick GoodmanPeople do business with people who they like who all are like them. Suffice to say, in order to build rapport with your patients there a couple of major steps you need to take to build a lifelong practice. It's more important than ever before that you build rapport with your patients in order ...
Views: 1725(1 vote) - Three Keys to Excellent Customer Service - by Submitted on Mar 01, 2021 from Dr Rick GoodmanIf you’re like me and I know many of you are out there, when it comes to customer service there are certain traits that stand out and can make or break a business. The three simple traits that I have noticed in businesses that deliver first-class service are the following: 1.They Listened to ...
Views: 9031(3 votes) - Three Keys to Excellent Customer Service - by Submitted on Mar 01, 2021 from Dr Rick GoodmanIf you’re like me and I know many of you are out there, when it comes to customer service there are certain traits that stand out and can make or break a business. The three simple traits that I have noticed in businesses that deliver first-class service are the following: 1.They Listened to ...
Views: 9031(3 votes) - Funky to Fabulous: 9 Tips To Be A Better Communicator - by Submitted on Jul 21, 2009 from Intent.com AuthorsThe bizarre exchange I had last night with my new hair wrangler highlighted how poorly American's listen to one another. Kelly and I chatted as she flat ironed my rebellious curly hair into the sleek submission that matches my book cover. (Audiences seem think I am the cousin of the author if I ...
Views: 1087(5 votes) - Your Angry Voice Demolishes Your Brilliant Argument - by Submitted on Jul 21, 2009 from Diane NeumanSound trumps logic! The QUALITY OF YOUR VOICE hits your listeners with more impact than does the quality of your argument! I have absolutely no doubt that you are capable of formulating a sensible, clear, logical, passionate statement or response. It is understandable that in the ...
Views: 916(1 vote) - Your Voice Is Better Than You Think - by Submitted on Jul 21, 2009 from Diane NeumanYou have two voices. The first of the two is the natural relaxed one that Mother Nature gave you at birth. The second and more familiar voice is an encumbered and distorted version of the first. For the sake of discussion let's refer to these as your "true" voice and your "cluttered" voice. ...
Views: 887(1 vote) - Learn Face Reading - by Submitted on Jul 22, 2009 from Carole FriesenGive me 5 minutes with anyone and I can tell you more about their character than a 10-page résumé. I have “read” thousands of people who tell me I know more about them in a few minutes than their spouse, family or friends ever have. Am I the only one who has access to this ancient secret? No, ...
Views: 7604(1 vote) - Forbidden Words - Cursing and Swearing - by Submitted on Jul 21, 2009 from Diane CraigEarlier this month, Global News asked me to appear on the 6 o’clock news to comment on the social taboo of foul language or cursing and swearing. I was being asked to comment on the etiquette of cursing–an oxymoron if ever I heard one! (Swearing – meaning solemn promise – is another subject ...
Views: 2258(1 vote) - The Telephone: Your First Impression for Success - by Submitted on Mar 01, 2021 from Dr Rick GoodmanPeople form opinions and make judgments about us in the first 60 seconds of a meeting or when speaking with us on the phone. Statistics indicate that 87% of people's opinions are formed based on the tone of our voice while only 13% is based on the actual words we use. The 500 most frequent ...
Views: 2302(2 votes) - The Land of In-Between - or - the End of Marketing and the Beginning of Sharing - by Submitted on Jul 21, 2009 from Lori Kirstein, Speaker/"Emotional Linguist", Author, ActorThe days of selling are over. We can no longer afford it, neither financially nor personally. It is time to take a trip to the Land of In-Between. The old times of spiritual escapism - leaving the family, leaving the "world" - no longer serve. The newer times of immersing oneself so ...
Views: 1155(1 vote) - ***Weak Leaders Try to Use Money as a Motivator - by Submitted on Jul 20, 2009 from SelfGrowth.com Articles"Managers tend to use compensation as a crutch. After all, it is far easier to design an incentive system that will do management's work than it is to articulate a direction persuasively, develop agreement about goals and problems, and confront difficulties when they arise." — Michael Beer, ...
Views: 1373(4 votes) - ***Stop Managing and Start Leading - by Submitted on Jul 20, 2009 from SelfGrowth.com ArticlesAsk any group of managers if they view themselves as an elite within their organization and you can be sure they will deny it. You'll hear comments such as: "I have an open-door policy" and "I take pride in always being accessible and approachable." And in most cases, these managers will ...
Views: 891(1 vote) - Execution Rhythm Encourages Effective Business Communication - by Submitted on Jul 20, 2009 from James MurphyTo say that the way we communicate in business today is undergoing major changes would be a wildly profound understatement. Many businesses simply feel overwhelmed by the advances of Twitter, Facebook, and MySpace, not to mention the near total penetration of mobile devices like the iPhone and ...
Views: 1332(1 vote) - The Four “R”s for a PROductive Relationship: Be Respectful, Real, Responsible and Responsive - by Submitted on Jul 20, 2009 from Mark GorkinThe Stress Doc presents a four step, “Four 'R'” communicational guide for building successful “give and take” professional relationships. The Four “R”s are dramatically illustrated in his recent encounter with an ENT surgeon. Many of us “Boomers” grew up with an alliterative academic ...
Views: 6125(3 votes) - ***Education and Communication Build Commitment - by Submitted on Jul 19, 2009 from SelfGrowth.com Articles"The increasing availability of new information and communication technology is one of the key ingredients that makes a high-involvement management approach possible. This capability, more than any other, makes it possible for individuals to become self-managing, to be involved in the business, ...
Views: 1031(1 vote) - In the Strictest of Confidence - by Submitted on Jul 19, 2009 from Marshall NorthcottAre you entrusted with proprietary information? It’s very easy to innocently divulge confidential information just in passing. Years ago while calling on a small construction company the owner’s wife (let’s call her Joan) told me a story that emphasizes the significance of what you share ...
Views: 2934(1 vote) - Great Introductions - by Submitted on Jul 19, 2009 from Marshall NorthcottIn business we are often faced with occasions where we are called upon to make introductions. These introductions can vary from a small group setting involving as few as three individuals up to a large group at a corporate function. Never underestimate your ability to positively influence the ...
Views: 3207(3 votes) - Everyone Sells! - by Submitted on Jul 19, 2009 from Marshall NorthcottIf you’re a parent and you have ever convinced your children to do what you wanted without force or threats then you sold. An educator that makes learning more palatable for their students by adjusting their style and approach is using sales skills. A manager or employer that gets staff buy in ...
Views: 1799(3 votes) - Thai-ing My Shoes - by Submitted on Jul 17, 2009 from James ReeceSome things simple simply aren’t; at least at first. While chatting recently over cocktails I was reminded (thank god for cocktails) of a past life career that took me overseas on a number of occasions. While there were many experiences during that tenure which helped me grow in a number of ...
Views: 1215(1 vote) - Everyone’s Favorite Subject – 3 Tips on How to Become a Better Communicator - by Submitted on Jul 17, 2009 from Roger SeipI believe that everyone reading this understands that no matter what business you are in- Real Estate, Financial Services, Teaching, Auto Sales, or any other profession, we are all in the PEOPLE BUSINESS. It’s been said that fully 85% of your success in life is directly related to your ability ...
Views: 4481(4 votes) - Secrets from Teleprompter Pros - by Submitted on Jul 16, 2009 from Stephanie ScottiWatch any skilled speaker on TV - a celebrity, news commentator, or political leader - and chances are, much of their seemingly "effortless" delivery is due to practiced use of a teleprompter. It's also likely that, at some point in your role as a professional communicator, you'll be called ...
Views: 2971(2 votes) - Sound Advice for New Recruits - by Submitted on Jul 19, 2009 from Diane CraigRecently, it occurred to me that the sessions and workshops I deliver to corporations’ new recruits could be called Business Boot Camp. Fitness marketers have created a designation called “body boot camps” and I see an interesting parallel. My role, like that of the fitness instructors at ...
Views: 1291(1 vote) - What to Look for in Public Speaking Courses? - by Submitted on Jul 16, 2009 from Ian PriceGreat speakers are not born but made. You too can become a good orator by taking up the public speaking courses. The art of public speaking must be practiced by everybody who wants to reach great heights in their career. Those who are incapable of speaking infront of the public cannot come up in ...
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